9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 1191-1200 out of 1253
L
luap
09/21/20
Excellent service and…
Excellent service and help.Responsive,quick and helpful
DP
David Pickles
09/15/20
Customer support instant and faff free
Customer support instant and faff free. Well done!
K
Keith
09/15/20
Courteous and patient over errors I had…
Courteous and patient over errors I had made. When my LastPass runs out in December, I want to get paid NordPass. I already have NordVPN - excellent service. Thank you!
MJ
Marlon James
09/14/20
I had issue logging in to my account…
I had issue logging in to my account and I first contacted support via FB and someone gave me the support chat. I chatted with the awesome and helpful agent by the name of Nylah. It took few minutes only and she helped me login to my account easily. Thank you to the support and fast response.
LW
Leona W.
09/11/20
My person did a great job and helped me…
My person did a great job and helped me with my issue perfectly.
WR
William Riou
09/07/20
Great customer service
Great customer service that helps to deal with several issues.
L
Leif
09/05/20
Rachel solved my insecurities with getting me logged back in to Nord's secure system
Rachel was attentive, quick to respond with the proper solution, and was very friendly. I appreciated her assistance immensely - she was a model employee
DL
David Lewis
09/05/20
I was skeptical about using NordPass…
I was skeptical about using NordPass Password Manager but I decided to try it. I had some initial problems with installing but I had a online chat with a customer rep from NordPass. the rep passed on my issues to their tech specialist who sent me a clear and concise directions to resolve the issue. I was able to download NordPass for MacOs and start using NordPass. I'm still learning to use NordPass but I'm not skeptical anymore due to their quick response in solving my initial problem. ...
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RH
Raul Haro
09/04/20
John was so patient with the whole…
John was so patient with the whole process, even If it was a standard issue. We took so much do to verification and I was the one with the issue. I even gave up on John but John did not give up on me.Great customer service experience. Give this man a raise.
TL
Tom L
09/01/20
Not all features are mature, but security and customer service are great
NordPass is an interesting new product, competing with a host of other password managers but coming from the folks who have demonstrated their security expertise with NordVPN. Some of the features aside from security are still a bit raw and need some work, but I found their customer service excellent. They didn’t give up and were very patient with my frustration, trying different approaches until the import issue had been fixed.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].