9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 1151-1160 out of 1253
A
Anonymous
11/21/20
Efficient chat support
This apps is a life-saver and the customer service is efficient, patient and quick. Nothing bad to say about NordPass actually!
HB
Hannah Bowers
11/21/20
They helped me solve my problems and I…
They helped me solve my problems and I still get the same great deal. Very helpful customer service.
TF
Three Four Three Raptor
11/21/20
NordPass account rescue
Recieved personalized support after failing to ensure my NordPass master pass and recovery code were recorded for safekeeping. Friendly, helpful support team that effeciently and effectively offered all the assistance I could possibly ask for. Nord team rocks
JS
Jake Sloan
11/20/20
Thanks for all the help Nylah and Johnatan!
The support staff members Nylah and Johnatan were very helpful, helped me solve my problem in a timely manner and were very polite and understanding the entire time. I had an overall great experience getting support from them, thanks again you two!
C
customer
11/16/20
Great livechat experience
I needed to reset my account and chose to use livechat for that. The waiting time was about 30 sec, the agent was very helpful and transparent. I got my issue solved in less than a minute. Well done, NordPass!
RH
Raul Haro
11/12/20
Like always,
Like always,Customer support is freaking incredible.Love Nord.
DM
Diesal Mayes
11/11/20
So some how within hours of setting up…
So some how within hours of setting up my NordPass, I managed to loose my passwords. Justin in customer service got me fixed up and everything working again.
MO
Miguel Ortega
11/07/20
Trusted software from a great company
I have used this software for one year until now. I don't have any issues, their security features are awesome. Their support team is very acute in their answers. I don't need to remember tons of passwords I only need only one to get access to all my websites.
CG
Chris G
11/07/20
Excellent Customer Service
This is a review about the customer service I received. I ran into an issue with 2fa, possibly due to setting up Nord Account. Anyways, I was unable to log on because it wanted a code from an authenticator app. However, I was unable to set that up because I could not get a key to set up the app in the authenticator. I realize Nord is making some changes, so I wasn't too bothered. I ended up chatting with a service agent, Jonathon, who was very patient and helpful. We were able to work ...
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KN
K.G.H. Nicholes
11/06/20
NordPass load stalled after reboot, support helped me fix it.
NordPass wouldn't load this morning after reboot; there was just a circle spinning. I got on the NordVPN chat, who passed me to the right helper. I was helped to uninstall and reinstall, and helped to understand that it was asking for my NordVPN login, not my NordPass master password. Great support (as usual from Nord), but I wish it hadn't been necessary. I could have looked up and typed a lot of passwords in the time it took to get my access back.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].