9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 1141-1150 out of 1253
PT
Patty Tyson
01/02/21
Password help
You want review but I want answer hard to write good and honest review based off of nothing sorry not being rude
T
Tiereni
12/30/20
Nylah's The Best!
Nylah was a great help! She was very patient and understood my issue and knew exactly how to help me. I really appreciate the kindness and readiness the Nord Team have when handling customers. I'm glad I picked NordVpn. Everything is pretty easy to use and understand and at the same time I feel very secure and valued with NordVpn.
DA
Dameon A
12/28/20
I reset my mobile and then needed to…
I reset my mobile and then needed to use my 2FA and was not able to.The customer service representative (Justin) was awesome and patient as I waited while I find my details so that I can get my 2FA reset.I am rrecommending this service for everyone I know and will stay with NORD and additional services for quite some time.This seems very secure.
C
camwight
12/26/20
helpful even for an idiot
justin was extremely helpful despite me being a tech idiot, he helped me through my problem and to the solution, you should have an option to tip your customer support techs!!! he deserves a raise or at the very least a drink on me!!
HH
Hendry Hartanto
12/16/20
Great help from Justin (NordVPN)
Justin, was really helpful and solved my problem quickly. Great service!
MF
MARTHA F
12/15/20
NorPass Chat Utililty was very Helpful
NorPass Chat utility was great with Justin providing me quick, professional service. I needed an example of the proper .csv file import format, so that I could import .txt file export data from a competitor's product and not have to manually re-enter all my account data manually. This saved my hours of time. Can't wait to test out my new NordPass Password Manager
DT
Daniel Trevor
12/05/20
He is good and got all answer
He is very good at words and very gentle. I ask several questions and got all solutions and answers. thank you.
南
南山寿比
11/30/20
very nice customer service
very nice customer service! very prompt and friendly. really appreciate !!
M
Maz
11/27/20
great service!
The customer service I have received with Nord has always been great. Their live chat function is clear and useful, and gives me faith in the product. Can't recommend enough!
AG
Allen Green
11/26/20
I was having trouble running on two machines
I was having trouble running the NordPass on my desktop and my laptop. Not at the same time, but sequentially. I got on the chat at NordPass help and Justin talked me through the process. Now everything works fine. I've only used NordPass on my desktop for three days, but it worked so well that I knew I needed it on my laptop too!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].