9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 1081-1090 out of 1253
NN
Name not provided
05/14/21
Customer service was excellent.
Customer service was excellent.
LV
Li Vlogs
05/05/21
Nice team and good support
Nice team and good support
ML
Marco Lucchetti
05/03/21
Great A
I did a silly mistake and they helped me to sort it out quickly. The bot seems to work properly and Justin showed me how to solve the problem.Great A
J
JD
05/02/21
I've been a Nord customer for 3 years…
I've been a Nord customer for 3 years now and I have had no issues with the company thus far. In fact I've enjoyed their product (NordVPN) and I trust them so much I felt very comfortable expanding to other services they provide. Service and customer support is both helpful and quick. - A very very satisfied customer
K
Kajgamez
04/30/21
Great Product & Service
Usually I never have a problem with Nordpass but after I wasn't able to login anymore I was quickly assisted by Talia who gave me advice on how to get back in the app. Thanks a lot!
RI
Rebekah Imadani
04/29/21
Talia was the most helpful rep ive met.
Talia was the most helpful rep ive met.
LH
Louis H
04/26/21
Great support team...very quick to…help
Great support team...very quick to respond to chat inquiry...totally knowledgeable and efficient. Special recommendation to/for Jade, the support rep I chatted with. He/she is most patient and thorough.Louis R
J
JC
03/29/21
Super kind and friendly support
The customer support agent was extremely helpful, logical, and kind! They helped me with my problem in a few short minutes.
AG
Alex Garbareno
03/27/21
Amazing and fast customer service
Talia was extremely helpful and answered all of my questions about plans and services and how they worked. She helped guide me to what was the best course of action for my situation to save the most money and get everything i needed.
E
Eric
03/26/21
NordPass has GREAT Customer Service!
In setting up my NordPass account I registered and set up the Master, then put the Recovery Key away for safekeeping. Then before starting I wanted to check some review sites regarding the safety of Password Vaults. I found that NordPass was highly recommended. Then when I went to use it I forgot the Master I set, then also couldn't remember where I stashed the Recovery Key. I was guided by the NordPass site to request a reset. Using the Customer Service chat I was assisted almost ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].