NinjaOne Reviews in June 2026: User Ratings, Pros & Cons

"After about a year using NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? The main panel shows me a lot of information and I have easy access to more specific information about customers and devices. What do you dislike about NinjaOne (formerly NinjaRMM)? I find it difficult to figure out some of the more advanced features. This is more due to me being in a small shop and having limited time to spend learning it than anything else, but it can be frustrating. What problems is NinjaOne (formerly NinjaRMM) ...

"Excellent RMM to administering from everywhere"

What do you like best about NinjaOne (formerly NinjaRMM)? Quick deployment Easy to work Unified console Complete Dashboard Multiple languages scripting What do you dislike about NinjaOne (formerly NinjaRMM)? I will wish to install in more OS (about versions) What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Ninja solved a performance problem in any desktop/server, identifying the service with incident

"Easy to use, integral system."

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to navigate, clearly able to differentiate between sites/clients and devices. What do you dislike about NinjaOne (formerly NinjaRMM)? Automatic logout time frame is too short. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Keeping us connected to client managed firewalls and servers, as well as notifying us of any outages. This lets us serve our customers effectively.

"Very powerful platform with consistent updates that add new features."

What do you like best about NinjaOne (formerly NinjaRMM)? The amount of automation features that get added on a regular basis. What do you dislike about NinjaOne (formerly NinjaRMM)? Some very small features that would be very nice to have are missing and have taken a bit to get added. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Many automation tasks that we take care of with Ninja.

"Comfortable"

What do you like best about NinjaOne (formerly NinjaRMM)? I love that the interface are easy on the eyes and easy to navigate around. What do you dislike about NinjaOne (formerly NinjaRMM)? I have yet to found anything that are dislikable. If anything I would like to see more customization on the tickets section. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? I like that everything is very organize and so it helps me keep tab on every client and keep ...

"Best RMM on the market for any MSP"

What do you like best about NinjaOne (formerly NinjaRMM)? Being able to have all my devices and resources in 1 location that I can manage and monitor makes life so much easier with the amount of clients we have. What do you dislike about NinjaOne (formerly NinjaRMM)? The NMS feature is faulty sometimes and shows red when it is actually up. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Being able to remotely connect to a device is great.

"Powerful, Easy to use and easy on the eyes!"

What do you like best about NinjaOne (formerly NinjaRMM)? I love how simple the software is to manage and configure. I appreciate how powerful the automations are and how simple to use and configure. What do you dislike about NinjaOne (formerly NinjaRMM)? Ninja is still new-ish so there are still features that need to be fleshed out. I have however seen many of the things Already go from nonexistant to built out and right where I need them. What problems is NinjaOne (formerly NinjaRMM) ...

"NinjaOne is a great RMM and helps us provide timely support to our clients."

What do you like best about NinjaOne (formerly NinjaRMM)? I enjoy using NinjaOne and appreciate the constant updates and attention it receives from its developers. What do you dislike about NinjaOne (formerly NinjaRMM)? There are occasional bugs, but these are typically addressed in a timely manner. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Providing automation solutions that help us support our clients more efficiently.

"DDS Integration - tech support review"

What do you like best about NinjaOne (formerly NinjaRMM)? Great support, listens to end users, always iterating features. What do you dislike about NinjaOne (formerly NinjaRMM)? There are some recurring issues - but they are QOL issues only. E.G hovering your curser over a ticket - the pop up will not go away. Can't bridge from some tickets to organization without having it close the original ticket tab. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting ...

"Ninja has been a game changer for our day to day tasks and endpoint management."

What do you like best about NinjaOne (formerly NinjaRMM)? I really like how Ninja is basically a hub for all things IT. It's has become our bread and butter. We use it for ticketing, remote access, knowledge base, scripting, patch management, RMM, etc. It's been great having everything in the same spot and all the features it provides. What do you dislike about NinjaOne (formerly NinjaRMM)? Occasionally there are some glitches or errors when loading pages or trying to navigate. Often times, ...