NinjaOne (NinjaRMM) Reviews in July 2025: User Ratings, Pros & Cons

"So easy to manage and really powerful"

What do you like best about NinjaOne (formerly NinjaRMM)? To be able to control the patching of machines through it. To be able to access the machines through the consoles in a really easy way. The use of scripts in a fast way to a high number of devices. The "Custom Fields" in the console. It is a really fast installation and the ".exe" is so light. It supports plenty of OS. Tickets with support work perfectly, the technicians are really good and friendly. It does not consume resources. I ...

"Excellent RMM tool replaced out old tool and no complaints"

What do you like best about NinjaOne (formerly NinjaRMM)? Windows Patch Management and scripting capabilities. Nice GUI and easy to navigate What do you dislike about NinjaOne (formerly NinjaRMM)? 3rd party software and MS office updates need some attention as they dont always work. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Has replaced our old RMM tool WSUS for windows patch management

"After about a year using NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? The main panel shows me a lot of information and I have easy access to more specific information about customers and devices. What do you dislike about NinjaOne (formerly NinjaRMM)? I find it difficult to figure out some of the more advanced features. This is more due to me being in a small shop and having limited time to spend learning it than anything else, but it can be frustrating. What problems is NinjaOne (formerly NinjaRMM) ...

"Very powerful platform with consistent updates that add new features."

What do you like best about NinjaOne (formerly NinjaRMM)? The amount of automation features that get added on a regular basis. What do you dislike about NinjaOne (formerly NinjaRMM)? Some very small features that would be very nice to have are missing and have taken a bit to get added. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Many automation tasks that we take care of with Ninja.

"NinjaOne has been a great addition to our MSP"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja has been very fluid since we've switched. From the initial setup to the normal day-to-day use, everything has just worked and been user-friendly. What do you dislike about NinjaOne (formerly NinjaRMM)? I dislike that we didn't find these software sooner What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Has filled all our gaps as an RMM solution.

"Excellent RMM to administering from everywhere"

What do you like best about NinjaOne (formerly NinjaRMM)? Quick deployment Easy to work Unified console Complete Dashboard Multiple languages scripting What do you dislike about NinjaOne (formerly NinjaRMM)? I will wish to install in more OS (about versions) What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Ninja solved a performance problem in any desktop/server, identifying the service with incident

"Easy to use, integral system."

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to navigate, clearly able to differentiate between sites/clients and devices. What do you dislike about NinjaOne (formerly NinjaRMM)? Automatic logout time frame is too short. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Keeping us connected to client managed firewalls and servers, as well as notifying us of any outages. This lets us serve our customers effectively.

"Easy to use and navigate"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is very easy to use and the ability to custimize the experience is exceptional. The system works smoothly and easily connects with the other employees in the office. We use the program daily and have had no issues overall. What do you dislike about NinjaOne (formerly NinjaRMM)? You cannot go back when you click on a link within the program. If you've clicked in error you have to go all the way back through the system instead ...

"Truly Life Saving"

What do you like best about NinjaOne (formerly NinjaRMM)? The most helpful feature of using the NinjaOne is being able to remote into a user's computer/server for remote support. What do you dislike about NinjaOne (formerly NinjaRMM)? I haven't had any issues with NinjaOne so far. Great product. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Allows that tracking/monitoring of client devices.

"Ninja is the best!"

What do you like best about NinjaOne (formerly NinjaRMM)? I love how simple Ninja is to use and how many features they have baked into one product. I use it every day and it's amazing. Onboarding new techs and new customers is super easy. Customer support has been pretty good and quick to access. What do you dislike about NinjaOne (formerly NinjaRMM)? Not much. I wish it had more features like Quickbooks integration, but I know they are still growing. What problems is NinjaOne (formerly ...