NinjaOne Reviews in October 2026: User Ratings, Pros & Cons

"Hands on the best RMM software"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is very easy to implement and use . It is full of useful tools and features for IT professionals. The support team and sales team are excellent. It has become are daily software for remote management , policies , and ticketing. Intergration with our exeisting infrastructure was very easy. What do you dislike about NinjaOne (formerly NinjaRMM)? A little difficult on the scripting size and also we need more software ...

"NinjaOne - Great potential"

What do you like best about NinjaOne (formerly NinjaRMM)? It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, ...

"Money saved"

What do you like best about NinjaOne (formerly NinjaRMM)? We manage 1600 pc for patching, but we found that Ninja goes beyond patching with it's scripting and more. What do you dislike about NinjaOne (formerly NinjaRMM)? I do wish they had more third party patches. They are adding more. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? All endpoint management. For 15,000 we save 130,000 per year on endpoint managmen.

"Makes life easy, especially for a small IT team"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne makes managing our IT infrastructure incredibly simple; from patch management to the recently added software upload and distribution service, and being able to deploy scripts and provide remote assistance at the click of a button, it makes everything simple. Implementing on new devices is incredibly easy, and there are a plethora of available integrations with existing products to make managing or monitoring everything from ...

"Excellent and very well rounded RMM Solution"

What do you like best about NinjaOne (formerly NinjaRMM)? There are many positives about Ninja One. It is versatile and well rounded. The UI is excellent and consistant. The agent is light and comes as one piece of software (remote control software can bundle on top if desired) Highly recomend the Professional SKU giving a great bundle and excellent value for Money. Thanks to the helpdesk module we heavily use this software and the customer support has been good when needed also ! What do ...

"Money saved"

What do you like best about NinjaOne (formerly NinjaRMM)? We manage 1600 pc for patching, but we found that Ninja goes beyond patching with it's scripting and more. What do you dislike about NinjaOne (formerly NinjaRMM)? I do wish they had more third party patches. They are adding more. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? All endpoint management. For 15,000 we save 130,000 per year on endpoint managmen.

"Makes life easy, especially for a small IT team"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne makes managing our IT infrastructure incredibly simple; from patch management to the recently added software upload and distribution service, and being able to deploy scripts and provide remote assistance at the click of a button, it makes everything simple. Implementing on new devices is incredibly easy, and there are a plethora of available integrations with existing products to make managing or monitoring everything from ...

"Streamlined RMM tool with 3rd party integrating & attentive onboarding from the start"

What do you like best about NinjaOne (formerly NinjaRMM)? Simplistic dashboard allows a quick overview of the health of our device estate. Easy to create new or amend existing automations to suit our business needs. Account manager has been supportive and pointed us in the right direction for specific requirements. What do you dislike about NinjaOne (formerly NinjaRMM)? I've yet to find anything I dislike about the product. What problems is NinjaOne (formerly NinjaRMM) solving and how is ...

"Great Product"

What do you like best about NinjaOne (formerly NinjaRMM)? As an MSP getting the tool deployed quickly, efficiently and leveraging the work we've put into our configuration has been a huge time savings. What do you dislike about NinjaOne (formerly NinjaRMM)? The gap is being closed with every release, our biggest issue with MDM which we are looking forward to trying out soon. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Consolidating our tools and ...

"Monitor, push updates, remote support and more"

What do you like best about NinjaOne (formerly NinjaRMM)? Remote support, monitoring, pushing updates What do you dislike about NinjaOne (formerly NinjaRMM)? Backups need more than just the ability to backup windows systems What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? NinjaOne makes it simple to monitor endpoints across different organizations. Remote support is easy and intuitive, pushing updates is simple with the library.