9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 981-990 out of 6255
GG
Glenn Gamble
03/13/24
Awesome people to work with
Awesome people to work with
A
Andre
03/13/24
Rep (Alona) communicated very well and…
Rep (Alona) communicated very well and displayed patience. Wonderful experience.
CN
Corey Nelson
03/13/24
Even though I just couldn’t get my…
Even though I just couldn’t get my service to work properly, Erik and Paige were great! I really appreciate their kindness, great customer service and willingness to problem solve and provide me a complete refund. I wish things would have workout out. Love a people centered service. That will make you successful in and of itself. Thanks again!
A
Andre
03/13/24
Rep (Alona) communicated very well and…
Rep (Alona) communicated very well and displayed patience. Wonderful experience.
EB
Excellent B WESTERN OUTLAW LLC
03/13/24
Excellent customer service /excellent…
Excellent customer service /excellent technical support. very professional knowledgeable staff I tride a couple other companies they could not match the professional service ,& technical support that Nextiva experience provides. B Western OutLaw LLC
GG
Glenn Gamble
03/13/24
Awesome people to work with
Awesome people to work with
CN
Corey Nelson
03/13/24
Even though I just couldn’t get my…
Even though I just couldn’t get my service to work properly, Erik and Paige were great! I really appreciate their kindness, great customer service and willingness to problem solve and provide me a complete refund. I wish things would have workout out. Love a people centered service. That will make you successful in and of itself. Thanks again!
TT
Trevor Trahan
03/12/24
Worst Mobile App - Avoid!
I have a previous review of Nextiva on here with 5 stars and a glowing recommendation. I wrote that review shortly after signing up with Nextiva and was very pleased with the on-boarding experience. I am still happy with their customer service and the desk phones our company uses. However, the Nextiva app which is critical for our operations is the absolutely WORST app I have ever used! If your company needs mobile capabilities do not use Nextiva. I have spent hours upon hours on the phone ...
Read more
DM
Daniel Magen
03/11/24
Stellar Service: Seamless Account Restoration
I recently encountered an unexpected setback with my mobile account, and I must commend Nextiva for their exceptional service in helping me restore it. From start to finish, the experience was smooth and efficient, demonstrating their dedication to customer satisfaction. The support team at Nextiva displayed professionalism and expertise, guiding me through the entire process with patience and clarity. Their prompt response to my inquiry immediately alleviated any concerns I had, and they ...
Read more
B
Brandy
03/11/24
Experience working with Ian Myers
LOVE this company. Ian was amazing. Our old phone system was going out one phone at a time. I needed phones asap. He helped me get stuff moving so fast and easy. He worked great with our IT guy at getting stuff done. it was great to work with him. THANK YOU Ian!!!!!
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].