9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 971-980 out of 6255
A
An
03/17/24
The representatives were both very…
The representatives were both very helpful in helping us figure out what fit our needs best, and then with the onboarding process making it very quick and easy.
NP
Noah Perry
03/17/24
From sales to setting up the product…
From sales to setting up the product everything was very smooth
A
An
03/17/24
The representatives were both very…
The representatives were both very helpful in helping us figure out what fit our needs best, and then with the onboarding process making it very quick and easy.
EY
Elizabeth Young
03/17/24
Awesome
Both people I spoke with were very helpful and knowledgeable.
AL
ANTON LESEANE
03/17/24
Great overall experience
Great pricing, easy setup, and excellent customer service.
A
Ashley
03/14/24
Nick @CR was extremely helpful and got…
Nick @CR was extremely helpful and got what I needed done very promptly!
NN
No name
03/14/24
A Nextiva Hero
It was such a surprise and relief to receive Nick@CR's call. I had a horrible experience the day before with a worker that couldn't help me and wasn't willing to ask anyone else and was frankly condescending. While Nick had to refer me to support for all further assistance, he was able to confirm that everything I wanted to do was possible. He also advised me a few times to not try to adjust certain portions of the portal on my own or else I might create issues. He was so pleasant and ...
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A
Ashley
03/14/24
Nick @CR was extremely helpful and got…
Nick @CR was extremely helpful and got what I needed done very promptly!
NN
No name
03/14/24
A Nextiva Hero
It was such a surprise and relief to receive Nick@CR's call. I had a horrible experience the day before with a worker that couldn't help me and wasn't willing to ask anyone else and was frankly condescending. While Nick had to refer me to support for all further assistance, he was able to confirm that everything I wanted to do was possible. He also advised me a few times to not try to adjust certain portions of the portal on my own or else I might create issues. He was so pleasant and ...
Read more
EB
Excellent B WESTERN OUTLAW LLC
03/13/24
Excellent customer service /excellent…
Excellent customer service /excellent technical support. very professional knowledgeable staff I tride a couple other companies they could not match the professional service ,& technical support that Nextiva experience provides. B Western OutLaw LLC
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].