9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 991-1000 out of 6255
JR
Jesus Romualdo
03/11/24
Very smooth transition and very…
Very smooth transition and very responsive to questions
MS
Maxwell Savage
03/11/24
Good service
Good service
DS
David Scott
03/11/24
I had originally started this service…
I had originally started this service for a job which never came about. I paid for the service for two years and didn't use it. When I called in to cancel I explained the situation and why I was cancelling. Carlos was very understanding, and because of the circumstances he made the cancellation and then processed some credit against the service that had never been used. He was professional and courteous. I appreciated his demeanor and his helpful attitude. If I need VoIP phone service in ...
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C
Chris
03/11/24
Don't use if you need SMS messaging
I'm going to rate this company a 2 right now. Their integration for "The Campaign Registry" is terrible. For those unfamiliar, the TCR is a registration for SMS messaging. I understand TCR is out of their control. However, at no point did the salesman or my onboarding specialist even mention the TCR or make any effort to smooth the process. This resulted in not having SMS messaging when I ported over my business number...which was a problem. And today, I just purchased Messaging Pro...and I ...
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SC
Sean Crane
03/11/24
I called Nextiva about price increases…
I called Nextiva about price increases on my latest statement. Nick @ CR addressed all of my concerns and investigated the specific features I was being charged for to ensure all the tools we use were not affected and any tools we haven't used could be removed without slowing down our business. He was on our side and very helpful, looked into the specifics of our account, answered all questions with accuracy, efficiently removed Analytics and PPI plugin for my next billing cycle and applied ...
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M
michael
03/11/24
worst customer service
worse customer service try to charge my card over and over after i cancel and didn't want to use them then keep calling me again and charge me more dont do business with them unprofessional Please choose a different company
CS
Craig Suo
03/11/24
Jay was concise yet very personable got…
Jay was concise yet very personable got me setup instantly. Tech side Serri was fast and easy to follow PAINLESS
DA
DeeJay adams
03/10/24
New User Setup
Denys with tech support was exceptional. He was able to help me set up my user account and fax number with no issues. Thanks again!
YL
Yong Liu
03/10/24
GOOD PRODUCT AND GOOD SERVICE
Date of experience: March 11, 2024
PA
Plano Auto Repair
03/10/24
Great Experience
The whole team from sales to support was excellent!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].