9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 961-970 out of 6255
SP
Sam patel
03/19/24
Great service talk
It was helpful
DS
Degi Simmons
03/19/24
good people easy process
Date of experience: March 20, 2024
DR
Dr. Roschell Santee
03/18/24
Nothing- quite well
Date of experience: March 19, 2024
DB
Dean Baldwin
03/18/24
Anastasiia was great
Anastasiia was great! She was very knowledgeable and patient. Would highly recommend.
AG
Aaron Gerchak
03/18/24
Process was smooth from sales to tech…
Process was smooth from sales to tech team. Salesperson, Mario gave me all the details that I requested, followed up when I requested him to follow up. After the sale was completed, he transferred me to Yuri who went over all the setup, step by step so I could use my service.
AR
Abtin Rahimian
03/18/24
Great customer service
Date of experience: March 19, 2024
AA
A Alvarez
03/17/24
Not technically reliable - Call drops
We have been using Nextiva for over a year now. They would go above and beyond to sell the product. Once you are in, it is done. We have been experiencing call drops for months now. Isn't that the worst than can ever happen to a business? With more than 4 representatives and a supervisor involved, all we get is that they are "unable to replicate the calls on their ends". Isn't that precisely what a VOIP would be most capable of doing? Their outsource, like most phone companies is in 3rd ...
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AL
ANTON LESEANE
03/17/24
Great overall experience
Great pricing, easy setup, and excellent customer service.
EY
Elizabeth Young
03/17/24
Awesome
Both people I spoke with were very helpful and knowledgeable.
NP
Noah Perry
03/17/24
From sales to setting up the product…
From sales to setting up the product everything was very smooth
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].