9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 931-940 out of 6255
BO
Bridge of Lions Realty
03/26/24
Very helpful customer support
Very helpful customer support. Friendly and knowledge. Our phone system was up and running in less than a hour!
LG
Lacey Glaze
03/26/24
The customer service was incredible!
The customer service was incredible! The products are beautiful and the price point is perfect! Thank you so much for taking so much time to help me get this new system for my school! I have already recommended you to three other businesses along with the leading Internet provider in our area.
AD
Angela Dedomenico
03/26/24
The representative was extremely…
The representative was extremely knowledgeable and provided intuitive explanations. He answered my questions promptly and although the connection was slow, he was patient and understanding.
J
Jamie
03/24/24
Nick @ CR got me to stay with Nextiva
Nick @ CR got me to stay with Nextiva. I was set to move to a new company the beginning of April but he was able to keep our business. He was fast and effective at getting a new contract set up for us. He communicated well with me and listened to what I needed.
E
Erik
03/24/24
Helpful, Responsive, Willing to work with you
We had a large number of users between three companies that we were looking to get onto the same voice platform. Kaitlynn was very helpful, reached out weekly with updates and helped us with any issues or questions we had.
LP
Lexi Pridmore
03/24/24
Great Customer Service!
Serhii was very knowledgeable and kind. I couldn't have gotten a better person to help me!
JM
Jacob Morter
03/24/24
Terrible support
Terrible support. It has been over a week and my SMS is still not working. I keep getting “we are working on it”. All during the busiest time of year for me. Insane.
M
Michael
03/24/24
Setting everything up was easy as the…
Setting everything up was easy as the employees were all helpful, professional and friendly.
K
Kristin
03/24/24
Thanks, Terri!
Terri, who helped with case number 03113714, gave prompt, professional assistance and was very helpful.
RG
Robert Goldstein
03/24/24
Great assistance
Great assistance. patient and clear. could not ask for more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].