9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 921-930 out of 6255
LC
Lady C
03/27/24
A Good Attitude Is Key :My initial introduction to Nextiva was…
My initial introduction to Nextiva was met with an enthusiastic response from the representative Evan. His professionalism and his willingness to listen and help me determined the best solution for my business was wonderful! He had an interest and excellent customer service experience which was shown in his respectful manner. At no point in time did I feel rushed or uncomfortable with him. Evan, is a treasure and should be celebrated for his service. He needs to be utilized more with ...
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UA
ubah ahmed
03/27/24
Great customer service!!
Date of experience: March 28, 2024
DF
Dovi Friedman
03/27/24
Very Helpful
They gave me very clear instructions and helped me with everything I need to set up my account seamlessly.
LW
Logan Williams
03/27/24
Anastasiia was great to work with
Anastasiia was great to work with. She was very knowledgeable and was able to get things set up in an easy-to-understand way. We were up and running in no time.
B
Bryce
03/26/24
Jay saves the day!
Honestly, I had become sort of frustrated with the lack of response I had gotten after calling in for help and opening cases. But Jay was able to do what no one else could. He quickly handled and address all my concerns while on the call and quickly followed up with email confirmations. Super helpful and someone the organization should be proud of.
BO
Bridge of Lions Realty
03/26/24
Very helpful customer support
Very helpful customer support. Friendly and knowledge. Our phone system was up and running in less than a hour!
JC
John carney
03/26/24
Billing Adjustment
The customer care person involved understood our situation
AD
Angela Dedomenico
03/26/24
The representative was extremely…
The representative was extremely knowledgeable and provided intuitive explanations. He answered my questions promptly and although the connection was slow, he was patient and understanding.
LG
Lacey Glaze
03/26/24
The customer service was incredible!
The customer service was incredible! The products are beautiful and the price point is perfect! Thank you so much for taking so much time to help me get this new system for my school! I have already recommended you to three other businesses along with the leading Internet provider in our area.
B
Bryce
03/26/24
Jay saves the day!
Honestly, I had become sort of frustrated with the lack of response I had gotten after calling in for help and opening cases. But Jay was able to do what no one else could. He quickly handled and address all my concerns while on the call and quickly followed up with email confirmations. Super helpful and someone the organization should be proud of.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].