9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 911-920 out of 6255
CS
Cora Smith
03/27/24
very easy and simple to setup!
Date of experience: March 28, 2024
CS
Cora Smith
03/27/24
very easy and simple to setup!
Date of experience: March 28, 2024
SE
Steven Edwards
03/27/24
Excellent customer service agents
Excellent customer service agents.
DF
Dovi Friedman
03/27/24
Very Helpful
They gave me very clear instructions and helped me with everything I need to set up my account seamlessly.
EW
Erica Walter
03/27/24
Great Customer Service for Technical Information
Clear, concise directives and the technicians was informative and knowledgeable in the area of concern.
UA
ubah ahmed
03/27/24
Great customer service!!
Date of experience: March 28, 2024
MD
Melissa Dietz
03/27/24
Patient
We were switching from a very unresponsive difficult company (Equiinet) and what should have been a short process ended up taking months. The Nextiva team was very patient with us while we fought to get these people let us cancel and port our numbers over.
NA
Not a Techy
03/27/24
Very Simple setup
The process was very simple and your staff did what they say they would do! Very simple set the expectations, and do what you said you would do! This is a lost art in todays world. thanks
RF
Rachel Fey
03/27/24
Rolland was great to work with!
Rolland was great to work with He explained everything clearly. When he was not in the office someone was always there to assist.
ML
Mitat Lika
03/27/24
their appreciation for a loyal customer
your rep was very helpful. He understood my concerns and they were addressed. He solved the issue right away
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].