9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 901-910 out of 6255
AN
Allen Nguyen
03/28/24
Nextiva best service forever
Date of experience: March 29, 2024
J
Josh
03/28/24
It was very fast and easy!
It was very fast and easy! George was very intelligent and quickly helped me with all my questions that I had with the onboarding process. Rob made the setup of the call flow very smooth. He quickly identified a problem I had, fixed it and then informed his team in case other were running into the same problem. All said and done, my effort was very minimal and the Nextiva team were very helpful!
BP
Beverly Peffer
03/28/24
Top Notch for my business needs
This experience could have been a pain in my side to get set up. However with the set up people helping it was quick and seamless. Top Notch for my business and not pricey for what I need.
J
Jones
03/28/24
Excellent customer service.
Date of experience: March 29, 2024
AB
Andrea Berliba
03/28/24
Helpful and polite assistants.
Date of experience: March 29, 2024
MA
Murtaza Aslam
03/28/24
Slava was patient and explained things…
Slava was patient and explained things well.
J
James
03/28/24
Thorough and Professional
Thorough, professional service during the set up process. They walked me through everything and explained any question I had.
EW
Erica Walter
03/27/24
Great Customer Service for Technical Information
Clear, concise directives and the technicians was informative and knowledgeable in the area of concern.
SE
Steven Edwards
03/27/24
Excellent customer service agents
Excellent customer service agents.
MD
Melissa Dietz
03/27/24
Patient
We were switching from a very unresponsive difficult company (Equiinet) and what should have been a short process ended up taking months. The Nextiva team was very patient with us while we fought to get these people let us cancel and port our numbers over.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].