9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 891-900 out of 6255
JK
Javed Khan
03/31/24
Two days into the service and already Nextiva not working
Two days into the service, and you guys suspended my account. No heads up no communication. Oh wait, lots of emails to upgrade this and upgrade that. Also calls coming in to upgrade to this service and that service, all along my service is suspended. Your right hand doesn't know what the left hand is doing. Terrible service. Downtime at my end for your inefficiencies.
BO
Brandy Owens
03/31/24
Erik was excellent
Erik was excellent! He gave me all the information I needed to make an informed decision and was extremely helpful in getting me all set up!
GB
Gregory Balelo
03/31/24
This is a tough system to understand…
This is a tough system to understand and set up but the team helped me get it going!
MG
Meagan Gebler
03/31/24
Patient and accommodating customer…
Patient and accommodating customer service to meet my small business needs.
NV
Nicholas Varner
03/30/24
Excellent hands on help with Carra Scarbrough and Jay Crier
Carra Scarbrough and Jay Crier were excellent and top notch to deal with with our Implementation and Sales experiences. Looking forward to getting the most out of our new Nextiva set up!
YS
yoaltzin Segura
03/29/24
Such a cool & calm guy.
Date of experience: March 30, 2024
MD
Mark Dunn
03/28/24
Very good set up support!
Date of experience: March 29, 2024
GS
Gary Swanson
03/28/24
The on boarding customer service is…
The on boarding customer service is great and Anastasiia is wonderful to work with. Some of the obvious features that should exist don’t. The platform is mainly designed to run from a computer but nowadays it should be more phone mobile friendly.
K
Kris
03/28/24
Nick @ CR (03127613) was wonderful with…
Nick @ CR (03127613) was wonderful with continuing to follow through even when there was a couple of missed calls he followed up with emails to help facilitate getting in contact. He kindly and quickly assisted with each issue/concern that we had. Thank you
MR
Marlon Rodriguez
03/28/24
Fast service and good customer service
Fast service and good customer service
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].