9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 881-890 out of 6255
SV
Scott V
04/02/24
Nextiva is TERRIBLE
Nextiva is TERRIBLE! I wondered how there could be so many 5 star reviews as this feels like some beta version of VOIP from the 1990's! Now I know. I got an email in the past couple of days offering to pay me for a positive review. Now I understand all the 5 star reviews. Even the most basic of phone capabilities doesn't work. It literally is so bad you think that someone is sabotaging the system in real time.
MM
Matthew Maxie
04/02/24
They took a Time and they stayed there…
They took a Time and they stayed there until I got everything good and make sure I have a good understanding
SJ
Sajitha Joseph
04/02/24
Great Customer Service
Great Customer Service. Helpful Respectful
TC
Tiffany Chandler
04/01/24
Zero stars if I could
Zero stars if I could. The fax box is unfriendly and separate from the app. The phone calls drop as soon as someone answers so my employees are using their own cell phones to make calls. The voicemail requires you to call into a number to retrieve them. As soon as your grace period is over the customer service takes hours, your original account rep will inform you that they won’t be helping you any longer and that you’ll have to go to customer service. You’ll be locked in contract so don’t ...
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V
VW
04/01/24
Great Staff & Service
The sales team (Isabelle and Connor)was very patient and very knowledgeable. Slava was extremely kind and helpful when setting up my new numbers. I'm very excited to start my new business.
AH
Alexandra Hurevich
04/01/24
Anastasia went above and beyond in…
Anastasia went above and beyond in making activations as smooth as possible
BK
Ben Katsevich
04/01/24
Review
Good support
RM
Ram Martinez
04/01/24
armando was very helpful and polite.
Date of experience: April 02, 2024
KS
Ken Stanis
03/31/24
Everyone we talked to was very patient
Everyone we talked to was very patient, helpful and informative.
ED
Eden Dartois
03/31/24
Daria was exceptional
Daria was exceptional. She made me feel at ease. She was very knowledgeable about the platform.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].