9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 81-90 out of 6255
RS
Roslyn Simon
10/28/24
I am very please with the customer…
I am very please with the customer service! Thank you!!! 😇
TP
Terri Perich
10/28/24
Prompt response and will be working…
Prompt response and will be working with me by turning off the auto-renew and has express that he will be working with me to get the best option for us in terms of reducing lines and reducing the length of the contract - post November 20, 2024
NO
Nely Oakes
10/28/24
Anastasia was great to work with
Anastasia was great to work with. Answered my questions within a day and very knowledgeable. She made the implementation experience seamless.
MC
McWhirter Consulting
10/28/24
Great support from Saul in customer care
Called in to discuss my account configuration. Saul M was very helpful and took care of all my needs. Very happy with the service I received. The case number was 03863666. Keep up the good work!
DE
Dr. Emmanuel Hriso
10/28/24
I WAS COMPLETELY IMPRESSED WITH LEO L…
I WAS COMPLETELY IMPRESSED WITH LEO L PROFESSIONALISM AND CUSTOMER SERVICE . HE WENT ABOVE AND BEYOND
LA
Lisa Akbari
10/28/24
Tech support was great!!
Tech support was great!!
KB
Kari Beard
10/28/24
Everything went well...a lil confusing…
Everything went well...a lil confusing to start but there was always anastasia calling to help us thru it
E
Elizabeth
10/27/24
Rusian Akchurin exceptional customer service…
I am writing to express my sincere appreciation for the exceptional customer service provided by Rusian Akchurin. His diligence and articulate communication have significantly enhanced our interactions. Rusian consistently goes above and beyond to ensure that all our needs are met promptly. His attention to detail and proactive approach have not only resolved issues efficiently but have also fostered a positive working relationship. His well-spoken nature makes it easy to discuss complex ...
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BJ
Brenda Johnson
10/25/24
Credit Card charge no invoice
I'd been trying to get help since April to no avail. After finally getting to Nick @ CR, I was helped. He was friendly, fast, and understood the issue.
ES
Employee Stage One
10/25/24
Zyndell was extremely helpful
Zyndell was extremely attentive, understanding, and understand. She listened, paid attention, and understood my issue and helped me to the best of her ability. Truly the best customer service experience I've had in a long time. Thanks Zyndell!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].