9.6
Spot Score
Empowering businesses through advanced communication solutions.
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Starts from $18.95/User/Month when Billed Yearly
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 91-100 out of 6255
ES
Employee Stage One
10/25/24
Zyndell was extremely helpful
Zyndell was extremely attentive, understanding, and understand. She listened, paid attention, and understood my issue and helped me to the best of her ability. Truly the best customer service experience I've had in a long time. Thanks Zyndell!
EV
Erica V
10/25/24
I really enjoyed my experience thus far…
I really enjoyed my experience thus far with Nextiva. Zach and Anastasia were helpful, efficient, kind, and both made the whole process of switching from Vonage to Nextiva super easy. I hope all of my experiences with Nextiva will be the same going forward. So far, I highly recommend.
MT
Marcy Teague
10/25/24
Leo did a great job of getting my…
Leo did a great job of getting my issues resolved quickly and efficiently... I like that they provide a case number for easy reference, makes working with customer service a breeze! Thanks for the help, Leo!!
KL
Krista Loye
10/25/24
Glad we made the switch
We became very frustrated with the hiccups our previous carrier had with regard to the SMS approvals. It took nearly a year to finally get approved. We decided to make the switch and the process was smooth and we are finding this platform is more user friendly and our SMS was approved in a couple weeks.
BJ
Brenda Johnson
10/25/24
Credit Card charge no invoice
I'd been trying to get help since April to no avail. After finally getting to Nick @ CR, I was helped. He was friendly, fast, and understood the issue.
MT
Marcy Teague
10/25/24
Leo did a great job of getting my…
Leo did a great job of getting my issues resolved quickly and efficiently... I like that they provide a case number for easy reference, makes working with customer service a breeze! Thanks for the help, Leo!!
BJ
Brenda Johnson
10/25/24
Credit Card charge no invoice
I'd been trying to get help since April to no avail. After finally getting to Nick @ CR, I was helped. He was friendly, fast, and understood the issue.
LF
Lisa Fuller
10/25/24
WOW Nick @CR delivered on the AMAZING service promise of Nextiva!
WoW! Nick @ CR was amazing as promised by your advertising. He provided the amazing service you promote. He was fast, efficient he took my concerns seriously, he fixed my issue immediately and retained me as a client . You are lucky to have such a great employee. I am very happy.
PT
Precise Trans Team
10/25/24
Thank you for your assistance
Thank you for your assistance. Very professional
EV
Erica V
10/25/24
I really enjoyed my experience thus far…
I really enjoyed my experience thus far with Nextiva. Zach and Anastasia were helpful, efficient, kind, and both made the whole process of switching from Vonage to Nextiva super easy. I hope all of my experiences with Nextiva will be the same going forward. So far, I highly recommend.
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