9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 71-80 out of 6255
WS
W. Sharp
10/30/24
Calls are not clear and company unable…
Calls are not clear and company unable to fix it for over eight months. everytime I ask again they do not know what i am talking about. They appear to keep no records...the positive reviews make me very suspicious
DJ
Danny Jang
10/30/24
Great Product, Great Service
We recently switched from another VOIP service to Nextiva. I can say that everything is better (system is user friendly, voice quality is much better, etc.) with Nextiva, and the setting up easy with the service rep walking me thru every step. I would definitely recommend Nextiva to others.
JW
Jordan Walters
10/30/24
Easy Experience and Great Service/Nice…
Easy Experience and Great Service/Nice Operator
JS
Jim Stone
10/30/24
Wonderful assistance by Zyndell
Wonderful assistance by Zyndell. Very friendly and customer-focused in her interaction. A good listener! Problem solving attitude.
WG
William Ghukasi
10/30/24
Very friendly and professional
Date of experience: October 30, 2024
S
Shelly
10/30/24
Handled my issues with excellence!
Nick @ CR did a great job in resolving my issue. He was professional and efficient! Thank you for the great customer service!
SC
Shae Cunningham
10/29/24
Great service!!
Great service and we were able to get the property back in good standing during the call.
MG
Michael Greenspan
10/29/24
Nick was very helpful and communicative…
Nick was very helpful and communicative during my renegotiation process. Thanks Nick for answering all my questions and concerns! Nick @ CR case number 03759654
J
Jules
10/29/24
after 90 days still waiting on text messaging approval
We have been waiting for over 90 days to get text messaging approval. We signed up for automatic billing and on 2 separate occasions they shut our phones off for non-payment. If you are a small business, do NOT choose nextiva.
J
Jack
10/29/24
Alexis did Great!
Alexis did Great! What a great job in helping with our setup and explaining all aspects of the Nextiva system!!!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].