9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 871-880 out of 6255
J
Joseppe
04/04/24
Excellent customer service
Excellent customer service. Excellent patience.
EN
Esmer Nolasco
04/04/24
Mario was amazing
Mario was amazing. I was ready to give up on this software because no one was helping me, the sales rep were very rude and not helpful at all but he turned around my whole experience. Thank you so much!!
HA
Hank Allen
04/03/24
Experience working with Ian Myers
Working with Ian Myers on the VoIP phone system implementation was a highly positive experience. As the Service Delivery Manager, Ian demonstrated exceptional leadership and technical expertise, ensuring the project met its milestones with efficiency and precision. His proactive approach and ability to navigate complex challenges contributed significantly to the project's success. Ian's dedication to service excellence is commendable, earning him a well-deserved 4 out of 5 stars.
LC
Lillian Chamel
04/03/24
Great customer service!
Date of experience: April 04, 2024
IS
Illini Smiles Dental
04/03/24
Nick at CR was very helpful and quick…
Nick at CR was very helpful and quick turnaround to resolve our issue!
MG
michael golembeski
04/03/24
I had Nextiva 3 years ago
I had Nextiva 3 years ago, but only used the phone, and email, no faxes but did use the recording option!! The gal that walked me through the system was good at what she does 10 stars!! Justin Stokes was great too!!
MD
Mckenna Dewey
04/02/24
Ben Kunze was wonderful to work with
Ben Kunze was wonderful to work with! Super fast replies and great customer service.
CB
Collins Builders
04/02/24
Experience onboarding with Carra…
Experience onboarding with Carra Scarbrough This onboarding team, but specifically Carra, was very easy and helpful. We have a small company of less than 15 people and this transition from phones to digital was key to the services we provide. The Nextiva team stayed in contact throughout the couple-week process and were helpful in accommodating our specific server and office needs.
DW
DAVID WHITE
04/02/24
Top Drawer phone service
The company we had before never explained anything about how the phones worked and what options were available. Nextiva took the time to explain call forwarding, messaging, recording, texting, and so many other options, we saved money and have 24/7 service
RL
Robin Landa
04/02/24
Completely Disappointed
Nextiva is horrible! I am so disappointed in this service, I could go on and on. I was attempting to bring together multiple technologies and asked very specific questions of how things worked as I was attempting to dump my text provider, fax provider and Microsoft Teams. I was told the service worked the same as teams for interoffice messaging. It does not and we have had to continue to use multiple systems. Additionally, my users are not able to get support without being elevated to an ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].