9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 861-870 out of 6255
TO
Tom O
04/08/24
They did a great job helping us out.
They did a great job helping us out with our issue. Was very quick and understood what was needed. Very Kind and fast! Thank you for helping us out today!!
PG
Peter G
04/08/24
Great
Anastacia (the technician who helped with the phone) was incredibly knowledgeable and patient. Chad was the right combination of quick and understanding my needs
MT
Mack Thimote
04/08/24
Great experience
Great experience, Nathan and Viacheslav did a great job assisting me in the right direction for our business.
DJ
Denise Juckem
04/08/24
Fax # did not get changed yet
I had advised I only would like to renew with Nextiva if I could get my old phone # (920.542.6228) I had. I was told this will not be a problem. I have had faxes sent to this number and I am still not receiving them. This being said. If I cannot receive the old phone number, I want to cancel and receive a full refund. Thank you.
MN
Moris Neman
04/08/24
Michael Fong was the best
Michael Fong was the best. Easy to work with and very knowledgeable. Thank you so much
AA
anthony addotta
04/08/24
Shelly @ Nextiva was a Rockstar!
Shelly did a great job and had great communication. Cutover to Nextiva ran really smooth. Shelly was on top of the project the whole time. Thanks for everything!
TW
Timothy Walker
04/07/24
Money grab no help
Date of experience: April 08, 2024
B
Brett
04/07/24
Specifically for Nick @ CR
Specifically for Nick @ CR, he was able to take care of things in my account that other reps couldn't. I understand protocols and procedues, especially around the subject of customer account safety and identity verification, so I understand the other reps limitations but Nick was able to think outside the box in order to get me legitimately verified so that I could take care of this account, where as he could have just told me he couldn't and let it stay my problem. So, I'm very grateful ...
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VM
vonya mccoy
04/07/24
Customer service was great
Date of experience: April 08, 2024
EF
Eric Finger
04/04/24
Dennis was very patient and professional
Dennis was very patient and professional
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].