9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 841-850 out of 6255
E
Elizabeth
04/11/24
Nextiva is amazing!
Nextiva is amazing!! Customer support is top notch! Love how quick they are to respond! All around, very happy!!
SW
Swanica Williams
04/11/24
the representative was very helpful and…
the representative was very helpful and made sure all of my features were working properly before the call was ended.
M
Meredith
04/10/24
Rep stayed in touch and we spoke on the…
Rep stayed in touch and we spoke on the phone to go over account questions and changes. Call ended with all questions answered and account updated.
DF
Diamond Financial Group, Inc
04/10/24
Great Customer Service + Great Product
Both Mike and Viacheslav have been great! Looking forward to receiving calls from clients soon!
D
Danny
04/10/24
Experience working with Lisa Deason.
Experience working with Lisa Deason. Our firm was going to go live with a new phone system for our customer service department. The process started smooth, but gave way to a BUNCH of confusing issues and our agents jumbled the communication as to what was needed. EVEN SO, Lisa Deason remained patient with us and worked diligently to help us overcome each hurdle as it came about. She got us quick troubleshooting fixes and within a few days we were back on track and running at 100%. She ...
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AY
Anton Yates
04/10/24
It was great and they provided me with…
It was great and they provided me with great service
KO
Karen Oliver
04/10/24
I used to say you had great c.s
I used to say you had great c.s. but now after dealing with multiple c.s techs my call flow is still not right.
TD
Tanille DeLair
04/10/24
NEXTIVA HIRES EDUCATED AND KIND PEOPLE
NEXTIVA HIRES EDUCATED AND KIND PEOPLE! Dennis was patient with me while I set up our office system of four phones. He talked me through configurations and showed me how to change settings. After weeks of frustration dealing with Zoom, working with a competent customer service person was a delight. I've worked closely with two people from Nextiva, and I would hire them both at my company!
TN
Tamara Nichols
04/09/24
I worked with Jay on your team; Jay@CR; Case #03169752
I worked with Jay on your team; jay@CR - Case #03169752. Jay was excellent and answered all my questions and concerns. He was very knowledgeable and helpful. 5 stars to him for excellent customer support! Thank you!
LD
Les Dickson
04/09/24
Outstanding customer service by Manuel…
Outstanding customer service by Manuel C! I appreciated that he made the process easy and seamless without involving additional steps on my part or requiring me to jump through several hoops to accomplish the task. This is the way customer service should be! Thank you again Manuel!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].