9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 821-830 out of 6255
W
WC
04/16/24
Great job on the signing on process
Great job on the signing on process. Quick and easy. Great value. The tool for sending and receiving faxes was easy to use.
S
Stu
04/16/24
OK, but...
Connor was kind while helping me sign on. However, I got some misinformation about a service that was automatically added (analytics) that I was told I could remove in the setup phase working with the setup team. Upon getting to the setup team, I was told I actually needed to talk to Connor instead. Honest mistake, or a scam? I am not yet certain and am waiting to hear back. If it does work and was a mistake, then they will deserve a better review, But for now I remain guarded.
P
Paul
04/16/24
J and Doria did a good job getting our…
J and Doria did a good job getting our test account going.
SA
Said Aliyev
04/16/24
Little communication between agents
Little communication between agents. I keep having to explain what I am trying to do.
SV
Smail VELOVIC
04/16/24
The fact that representative went above…
The fact that representative went above and beyond to help me set up my Nextiva, and explain how to properly use it.
SA
Sharon Allard
04/16/24
Manager
Very Helpful
VA
Valerie Absher
04/16/24
Great customer service!
Great customer service!
P
Paul
04/16/24
J and Doria did a good job getting our…
J and Doria did a good job getting our test account going.
C
customer
04/16/24
Team Members are very professional and…
Team Members are very professional and knowledgeable
W
WC
04/16/24
Great job on the signing on process
Great job on the signing on process. Quick and easy. Great value. The tool for sending and receiving faxes was easy to use.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].