9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 801-810 out of 6255
S
Stephen
04/17/24
Easy setup and great customer service
Date of experience: April 18, 2024
LQ
Lari Quick
04/17/24
Working with Carra Scarbrough was…
Working with Carra Scarbrough was great! She walked us through everystep and has amazing customer service skills.
MH
Merilu Hill
04/17/24
Wow so easy!
Wow so easy!! They really walked me through the steps of getting our business phone set up, ported and how to use the program!
TM
Tracy Mott
04/17/24
Awesome Implementation Experience
Michael was wonderful and took his time to get me acquainted with all of the features. He really had the "no question is too small" attitude and I truly appreciated his help! My team is looking forward to working with Nextiva!
MS
Melissa Sanchez
04/17/24
Jumping Hurdles to Help with Our Account
I have had challenges in the past to access and manage our Nextiva account but Nick @ CR was able to work with me and bypass those previous obstacles. He also took the time to carefully review our account and answer my questions so that I could fully understand. He did not pressure me and was extremely helpful! Thank you Nick!
JB
Johnny B
04/17/24
Ease of use and personal assistance to…
Ease of use and personal assistance to the end.
N
Nick
04/17/24
The on-boarding and support team made…
The on-boarding and support team made the transition to Nextiva very easy. Shyrin and Anastasia helped our team get up and running.
SK
Sirgrady KC Law Jr rd
04/17/24
Perfection, at its fines
Everyone, was amazing from beginning to end. He understood the matter and his job. He made you feel welcome. And at the end, was the topper. She had it all: tone, feeling, carrying, understanding, patients, time and knowledge the complete package
N
Nick
04/17/24
The on-boarding and support team made…
The on-boarding and support team made the transition to Nextiva very easy. Shyrin and Anastasia helped our team get up and running.
JB
Johnny B
04/17/24
Ease of use and personal assistance to…
Ease of use and personal assistance to the end.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].