9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 791-800 out of 6255
WH
Will Halpin
04/22/24
Good customer service Very good customer service and answer…
Very good customer service and answer on Sunday
CM
Chris Matthews
04/22/24
Nextiva wasn't a great fit for our…
Nextiva wasn't a great fit for our company, but Justin their customer success agent couldn't have been more pleasant, communicative, personable, and informative. If you happen to get him as your rep, you're
BG
Byron Grow
04/22/24
22222
very helpful
TM
thomas mooney
04/22/24
Excellent Customer Service
Stanley took the time to go over what I needed to do even though we were not technically in Service delivery. Great patience and service
EF
Edward F Scammon
04/20/24
Slava, the set-up maestro!
Slava, quickly helped me set up my phone and fax number and got me on my way to phoning greatness! Only took about 10 minutes and we were on our way.
EC
Elgin Clemons
04/18/24
The account setup team was great!
Date of experience: April 19, 2024
M
matt
04/18/24
Manuel @ CR CASE# 03199932
Manuel was more than helpful. Took care of my problem immediately with the utmost attention to detail
M
MP
04/18/24
Nick @ CR did a great job explaining my…
Nick @ CR did a great job explaining my contract and ways I can save when the contract is up.
C
customer
04/17/24
Fast and helpful customer service
Date of experience: April 18, 2024
T
TW
04/17/24
Solid setup and experience for a small office!
The onboarding and sales process was all very solid. To be transparent, I have experience in Tech Sales so knew a lot of the lingo and tactics they were using but everyone was pleasant and the process was smooth.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].