9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 781-790 out of 6255
AS
Allen Splopuko
04/23/24
Very Satisfied.
Marina assisted me with my setup and porting over of my business number. Marina was patient, thorough, and kind. This type of service is very hard to find and what I was looking for. Very satisfied.
TZ
Theresa Zhang
04/23/24
patient and efficiency work
Date of experience: April 23, 2024
WB
William Benjamin, Office Mgr
04/23/24
Both Mario and Serhii were very helpful…
Both Mario and Serhii were very helpful and customer service friendly.
DH
Daniel Hagen
04/23/24
Maksym
Maksym, the Project Manager was very patient with us as the customer had difficulty completing the LOA which extended the install cycle a few weeks. He was diligent to follow up without going overboard. He always had a great attitude. I'm hopeful if I get the other two restaurant locations with the same owner that Maksym could be our PM again.
LF
Lindsay Freyhof
04/23/24
George Gallagher was wonderful and…
George Gallagher was wonderful and helped us out so much! As a smaller company who is new to this world, he had an immense amount of patience and grace whilst dealing with our questions, comments, and concerns. Wonderful job George!
SB
Steven Blalock
04/23/24
Greatest Customer Service
Everyone was so welcoming and I enjoyed the experience setting up my numbers and options
TB
Troy Bader
04/22/24
The set up was easy and they were nice…
The set up was easy and they were nice to work with. However, I would recommend hooking up the devices before calling in for assistance getting set up.
MG
MAURA GIBSON-STIRN
04/22/24
Need local in person tech support.
I have stated all along I am Tech illiterate. I do not own a computer. This system was supposed to be plug and play. It did not work. I tried with a Nextiva tech on the phone to use my I Pad to remotely fix it. He did the best he could. He was patient and kind. I was told I needed a laptop or pc. To spare myself further grief I hired a local Tech. He was able, with the help of Nextiva Tech on the phone, to get it to work. The local Tech stated that it was quite involved. Something that for ...
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SC
Stanleys Car
04/22/24
Miguel was super helpful!
Date of experience: April 22, 2024
SB
Suhas Biwalkar
04/22/24
Anastasiia was great
Anastasiia was great. She helped me setup the Nextiva phone for my new business. She was patient with me as I had many questions.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].