9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 771-780 out of 6255
DS
Darius S
04/24/24
Not working for international customers
I have wasted a lot of time as an international customer from Germany. I was told I can use international call forwarding on my cell phone but it didn't work, because the mobile app is not working with German IP Adresses. I missed a lot of calls straight from the beginning. Now I have to go through all the hassle one more time , porting my number and switching provider! Thank you for nothing and for burning my money and my valuable time as a business owner!!!
CS
Care Solutions IHS
04/24/24
Buyers Remorse
I transitioned to Nextiva because the text messaging feature was supposed to be a part of the features under our contract. If this is not an option, then the contract is null and void for my company because it was signed with the understanding this was included in the service; however, I was not informed that it would be a 5-20 day delay in approving it. It has now been 20 days and I still do not have the text messaging feature. We have new business process that were developed in ...
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PS
Pam Speckman
04/24/24
First experience and set up!
Everyone I spoke to was so helpful. Jermal was my first person to help me and he helped me get a plan that fit my budget. I am brand new starting a brand new business, so I don't have a lot of money right now. However, with this system, I will really impress my new clients! I know from this, my experience with any issues will be taken care of quickly!
CG
Celso Guzmán
04/24/24
Always get a great service from…
Always get a great service from Nextiva. Joshua was amazing helping me with my request.
JC
Jonathan Chardon
04/24/24
Great customer service
Date of experience: April 24, 2024
LL
Larry Lovig
04/24/24
Existence of a set-up team made the…
Existence of a set-up team made the difference between progress and complete failure for this customer
M
M.A
04/23/24
Our experience with Jason Harrell at…
Our experience with Jason Harrell at Nextiva was OUTSTANDING! He was very professional with great communication skills, and he genuinely cared about us and making sure we were taken care of properly. I wish every communication experience with agents over the phone were as great as our experience with Jason, a true professional within his industry! Thanks so much for taking care of our account!
MA
Michael Allen
04/23/24
Great experience
Great experience, great company.
K
Koleya
04/23/24
Joshua was very professional and…
Joshua was very professional and helpful. In a world where customer service is lacking, Joshua is above average. It was refreshing to speak with a knowledgeable CSR AND get my issues resolved on the same call!
LC
Lynn Conder
04/23/24
Paul was wonderful
Paul was wonderful. We talked several times over the course of a few days and he worked very hard to get our contract just right. He even threw in 3 free months and a free phone!! So far we are very pleased with Nextiva and very pleased with Paul.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].