9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 761-770 out of 6255
KR
Kristee Rutland
04/26/24
She was amazing
She was amazing and understanding! She took time with me even when I misspelled Apple! :) She never made me feel rushed and was extremely polite!!! I wish my customer service experience at other companies was this helpful!
SO
Saleban Omar
04/26/24
Phone Not working
Phone Not working
AM
Angelica Medina
04/25/24
Calls cut out too much during a phone…
Calls cut out too much during a phone call. I was told i'd have text messaging and it wasn't properly set up, now I have to wait about a week to have it available.
LP
Larry Porter
04/25/24
I just started this service and I like…
I just started this service and I like it, communication is key in my business.
MS
Melinda Sanders
04/25/24
Nick @CR did a great job!
Nick @CR did a great job! Very knowledgeably and very thorough. His attention to detail was most appreciated! Nick was able to correct the contact information in a timely manner and confirmed success. Thanks, Nick! Stay Amazing! Melinda Kincaid Retirment & Wealth Management LLC
MP
Menikheim Promo Solutions
04/25/24
Both people I talked to were great at…
Both people I talked to were great at their jobs. Totally, professional and courteous.
HR
Human Resources
04/25/24
Nick@CR
Nick@CR was very helpful and professional. He was able to resolve the issue we were having very quickly. Thank you Nick@CR for your help and thank you Nextiva.
JM
Jon Morrill
04/24/24
Recognizing Urgency
Nick@CR understood our need to access the administrative side of our Nextiva phone system when our IT guy left suddenly. Observing the steps necessary to preserve our security he was able to also escalate or request and have us returned to our operations quickly.
PS
Peter Schaefer
04/24/24
Nick returned my inquiry quickly and…
Nick returned my inquiry quickly and took care of the problem. Much appreciated.
KW
Kenneth Wallace
04/24/24
My experience was great very kind very…
My experience was great very kind very helpful and very patient
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].