9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 751-760 out of 6255
RD
Robert Dannar
04/30/24
Very very good
Very good, only downside is I have to initiate finding help to set up.
RH
Rob Hamers
04/30/24
800# won't let you leave a customer…
800# won't let you leave a customer service message so that sucks.........how do you reach a human? Want to see my "contract" ...........can't locate on my sign in under administration. AND docusign docs are not retrievable......Confused with the plan we have.
DM
Daniel Maltese
04/30/24
The representatives at Nextiva answered…all of my questions.
The representatives at Nextiva answered my questions and provided excellent initial service. After sign up, I had an after hours technical question and my email was responded to by Viacheslav Bystrov within moments, and he took the time to resolve my issue immediately.
K
Katie
04/29/24
Customer Support Line was Subpar
On hold times were a long and the customer service reps didn't understand what I was asking. I ended up asking my rep, who responded within minutes and gave me exactly what I was looking for. Support lines were not what I thought and was told they would be, but my rep is AWESOME!
SS
Selena Stamm
04/29/24
Exceptional customer service
Exceptional customer service! Carlo provided a pressure-free experience, attentively listening to my requirements and guiding me toward the ideal plan for my business. Setting up the account was a breeze with Yuri, making the entire process seamless and efficient.
LD
Lonnie Davis
04/29/24
Very efficient and good.
Very efficient and good.
D
Danny
04/29/24
Nick was very helpful to our needs.
Nick was able to help maintain my pricing. As I told Nick, it seems like we are using phones less and less and using TEAMS/Google Meet or other resources such as cell phones. So, keeping the price as low as possible is needed and he was able to keep the same pricing. Thank You
CJ
Chester Jones
04/29/24
Happy Customer
Was great working with Nick in the CR department. He did a great job getting our problem resolve and kept us a happy customer with Nextiva. Thanks again Nick
EH
Ed heffernan
04/28/24
Nick @ CR #03188319
Nick was helpful, friendly and efficient. It’s appreciated.
TR
T. Ramos
04/26/24
Awesome customer service
Awesome customer service, quick set up and follow through!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].