9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 741-750 out of 6255
RW
Regina Worth Sikes
05/01/24
Jay was amazing at helping us through a…
Jay was amazing at helping us through a situation we had gotten our company in. Nextiva ia very professional and very personal at the same time. Thank you for your help!
JK
Jerry karsaz
05/01/24
I've recently started using Nextive and…
I've recently setup our account with Daria which was very easy and straightforward. I am very happy with it as it's helping our business getting more sales. Great customer service. I totally recommend it. I believe it's a great communication tool that can help our business operation be more effective and it's very essential to have a professional phone system.
SS
Sheree Spencer Davis
05/01/24
I had a great understanding of everything
They had good customer service in was very nice in patient.
CA
Chad Aiken
05/01/24
Great Exerience
I made the switch to Nextiva from another provider. I honestly felt what they offered had great value. The set up was easy and streamlined to my preferences. When I was off the call my account was set up and all of the technical pieces in place. Very little for me to do on my end. I appreciated the walk through and set up. This all saved me time and frustration.
EB
Erica Bell
05/01/24
Excellent and painless.
Date of experience: May 01, 2024
PC
PEDRO CRUZ
04/30/24
Poor service having issues since the…
Poor service having issues since the beginning just cancelled my account with this guys
RW
Richard Wisk
04/30/24
This was a very thorough setup process…
This was a very thorough setup process and was explained very well. I really appreciated the screen control so I could watch all the setting come together, including the call flow process, that was truly helpful.
AR
Angela Rodriguez
04/30/24
Nick@CR was vgreat to work with!
Nick@CR was very easy to understand and used terms that I could understand. He was a very nice guy!
B
Brittany
04/30/24
So helpful!
Nick @ CR was really helpful in getting all of the problems we had resolved. Our account access was attached to former employees and the credit card on file was out of date. Nick was able to add me as an authorized user quickly and efficiently so I could pay our bill and remove the former employees.
B
Becky
04/30/24
Nick @ CR has been very helpful and has…
Nick @ CR has been very helpful and has followed up on my many questions regarding this.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].