9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 731-740 out of 6255
LA
Lucille Avakian
05/02/24
Best Customer Service ever
Best Customer Service ever. In this post-Covid era where personal contact is almost non-existent, my recent recent experience with Nextiva Customer Support was a breath of fresh air. Elizabeth was amazing, going the extra mile to resolve my problem with such efficiency and kindness, rare in this day and age. Nextiva is a company that cares. Kudos to all.
SY
Sonja Young
05/02/24
Professional and Knowledgeable Representatives
It was a top-notch experience regarding signing up for Nextiva and the onboarding process. Both representatives were highly professional, courteous, patient, and extremely knowledgeable of the services that you the company offers and how to get the most out of the service.
RZ
Rahmon Zokirov
05/02/24
Anastasiia Pavlenko was an excellent…
Anastasiia Pavlenko was an excellent expert for setup and she made everything so easy and understandable in a simple language. She was very professional and very detail oriented, explained everything in details and was very patient with me and answered all my questions.
CK
Crystal Keckler
05/02/24
Owner
Glad to be set up
IK
Ik Kang
05/01/24
Newcomer
great customer service as a new client
AB
Austin Bakke
05/01/24
Joshua with Nextiva Customer Care was…
Joshua with Nextiva Customer Care was incredibly helpful over the phone taking care of my concerns diligently. One of the best customer service experiences I have had recently. Highly recommend this person. 03238295
DT
Dominic Tripoli
05/01/24
Everything was made easy by their…
Everything was made easy by their helpful staff. Setup was easy and I was walked through with very patient help from picking the right plan to setup. Outstanding customer service!
LE
Luis Estrella
05/01/24
Constant attention to service!
Constant attention to service! I'm paying just help me understand to use it. I'll be on my own once the system is understood.
C
customer
05/01/24
The entire setup process was easy and…
The entire setup process was easy and staff was informative.
DD
David D. Johnson
05/01/24
Always available to walk me through the…
Always available to walk me through the difficult process
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].