9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 721-730 out of 6255
GS
George Shrokman
05/06/24
Michael was very patient with me.
Date of experience: May 06, 2024
CC
Carlos Collazo
05/06/24
Fantastic service
Fantastic service. Very professional.
TM
Thomas M. Kelley
05/06/24
Patient and Helpful througout
Very patient and helpful. Very quick to respond.
SF
Sarah Flowers
05/06/24
Nextiva Goes Above & Beyond
Casey, Willard, and Daria over at Nextiva were absolutely amazing in helping me to get my brand new business phone system up and running. I truly look forward to working with them again as my needs change and I need additional services. I highly recommend them to any small or large business looking for business phone services.
AH
AVA Heating and Cooling
05/06/24
Outstanding Customer Service
Customer service I received from Natalia was outstanding! She answered all my questions and always quick to respond.
BB
Bill Brown
05/06/24
My rep was patient and thorough and…
My rep was patient and thorough and awesome!
RR
Rachel Rodriguez
05/06/24
Helpful team and easy setup process
Michael was my first point of contact at Nextiva. He was informative and patiently answered all my questions and concerns. I was excited to learn how all the features they offer checked the boxes of a new phone service I was looking for. Once he sold me on the service, he connected me with Daria who was extremely helpful and efficient at setting up my account and call flows, showing me how to do it myself if I need to change or add anything in the future. My experience with Nextiva so far ...
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JC
Jacqueline Carter
05/06/24
Website and phone app setup
The tech was great in setting up the service. Due to time restraints, he moved very quickly. Unfortunately, I forgot how to navigate the system after the call. Fortunately, you can reach out to IT for additional assistance. I recommend being prepared by having the website open and writing down any questions you may have.
DA
Deborah A. Wolfe
05/02/24
Great customer service
Great customer service and instructional videos
JC
James Carr
05/02/24
Denys' customer service was superb! Yes!!
Denys' customer service was superb. He spent nearly 2 hours helping me set up, including screen shares! His help was priceless! I cannot thank you enough Denys! God bless Speak soon! James Carr
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].