9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 691-700 out of 6255
LS
Luis Soriano
05/13/24
The set up process was easy
The set up process was easy, and the platform is very friendly. Everyone from the sales department to tech support have been great, responsive, patient, and very kind. Not only am I happy but also impressed with their quality of service and attention.
SC
Shawna Clelland
05/13/24
Nextiva Customer Service
Benjamin showed exemplary customer service! He was very knowledgeable, pleasant, and answered my questions thoroughly and in a timely manner. Representatives like Benjamin are one of the reasons we love Nextiva, and will continue to do business with them!
HR
Heather Romesburg
05/13/24
Very helpful agent
Very helpful agent. Excellent customer service by Nick @ CR
LA
Lindsey Akey
05/13/24
Nick is great
Nick is great, patient and very helpful!
YK
Yvonne Kafor
05/13/24
George G was very patient and helpful
Date of experience: May 13, 2024
AA
Andrea A
05/13/24
Fast
Fast, easy setup. Friendly service with a smile
SD
Sarah Dresnek
05/13/24
They are always helpful whenever I have…
They are always helpful whenever I have a question. Quick and painless
M
MSara
05/09/24
Resolved issue in minutes
I am glad I made a phone call to Nextiva team instead of going over back ad forth with the emails. Jay has been very kind, polite and patient enough to investigate deeper into my account query I had today. He went above and beyond to resolve my issue in one phone call. It was great customer service experience. Although it would be a last interaction with Nextiva , Jay has made it seamless and wonderful customer experience for us to remember so if we ever see the scope to use the product ...
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LG
Luisa Galofre
05/09/24
Service set up was quick and easy
The set up service of our account was done immediately and efficiently.
M
MSara
05/09/24
Resolved issue in minutes
I am glad I made a phone call to Nextiva team instead of going over back ad forth with the emails. Jay has been very kind, polite and patient enough to investigate deeper into my account query I had today. He went above and beyond to resolve my issue in one phone call. It was great customer service experience. Although it would be a last interaction with Nextiva , Jay has made it seamless and wonderful customer experience for us to remember so if we ever see the scope to use the product ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].