9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 681-690 out of 6255
E
Erica
05/14/24
The set-up was easy
The set-up was easy, and the person who helped me with the initial set-up was friendly, patient, and efficient. The salesperson was quite short. He did answer all my questions when I insisted on getting answers. However, he refused to change the quote to show the company's legal name and left it to customer service to handle and to the legal team to change it on my caller ID.
SF
Steven Few
05/14/24
Great people
Great people! Easy to work with
P
Paola
05/14/24
Nextiva is our Number One partner
Nextiva is our Number One partner for all our Business Needs . On sales calls , rerouting our phone calls works great !
GX
Gxxxxxxx xxxxxxxx
05/14/24
Nick @ CR was very attentive to our…
Nick @ CR was very attentive to our needs. great experience with him.
G
GuyM
05/14/24
Simple and good communication for…
Simple and good communication for ownership transition. Nick @ CR,case number 03276527
CA
CHRISTINA ALVAREZ
05/14/24
Excellent Service
Customer service was extremely helpful and set up was easy.
RW
Rob Wesler
05/14/24
Without a doubt the world's worst…
Without a doubt the world's worst support from any point of view. I had a debit card hacked and had to change my card number. Literally took 45 minutes to get texted a link to change the card info. A week later, that change did not take effect as my "profile" was not set up correctly and I wasted another 45 minutes on chat. I don't know what grade school is running this project but I would run as fast as I could to another company. If I could get out of my contract, I would beg Vonage to ...
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LV
Lily Villemarette
05/13/24
My onboarding specialist Maryna was…
My onboarding specialist Maryna was clear and concise about the process. She explained anything I didn't quite understand. I had to fill out a document to port a new phone number and I got a call in just a few days from her telling me it should be complete by the 16th. The number was in working order the next day.
TG
Tiffany Gaston-Jones
05/13/24
great service
great service, and very helpful
LS
Lady Sensei
05/13/24
Their customer service and products are the best.
The personnel is the most important beside the great products and services that they sell. Everyone on the team was great; Tracy who both promptly returned my call and emailed me from my inquiry; Devon in sales helped me to choose the best product for me, and Dennis who gave me the onboarding experience setting up my new phone numbers and apps. Everyone was very meticulous in each leg of the process; I am not a technology person and they handled everything patiently and thoroughly. I am ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].