9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 671-680 out of 6255
C
Customer
05/16/24
Amanda Braun and Nathanael Stock are…
Amanda Braun and Nathanael Stock are amazing!
CC
Carlos Collazo
05/16/24
866 number is not working
866 number is not working Caller ID not working Waiting and waiting to no avail
DW
Donald Willets
05/16/24
got everything set up in quick time &…
got everything set up in quick time & no hitches. everything worked
SK
Sara Kazmer
05/16/24
Not dependable for small business
Man I wish I could give this company negative stars. When we first started we thought it was great but in the last two years we've had so many phone issues as it's incredibly sensitive to your wifi and your phone service will suddenly be out and if you're not checking the phone screen frequently you'll have no idea. With managing a small team that's more challenging than you'd think. If you're a small business owner it makes things incredibly frustrating as you are missing calls without ...
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TB
Tameka Branch
05/16/24
AWFUL
AWFUL! I gladly purchased Nextiva just as a small business owner needing a VoIP number to separate from my personal line. Day 1 of setting up the service and it did not work. Spent 20-30 min on the line with IT. Again, this is all within 5 min of purchasing it. They could not figure out the problem. The phone was not receiving or able to place outbound calls. Went with Zoom. Took all of 2 min to pay for, set up and it works.
D
DrBobE
05/15/24
Nextiva Non-Customer support
Once again, my front office staff has spent nearly 2 hours trying to resolve this company's never-ending issues! This is an ongoing problem with the Nextiva product and has been a thorn in our side for the last few years. They have a weird habit of changing user names when logging in and not informing the user. Then, insult to injury, you are passed off multiple times before you find someone who cannot help you anyway! UPDATE: So, Nextiva replays they want to work together? They must be ...
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SS
SOS S
05/15/24
user friendly and customer service
Date of experience: May 15, 2024
RA
Rafil Ali
05/15/24
Very smooth and easy onboarding…
Very smooth and easy onboarding process. Was ready to go in under 30 minutes!
DM
David Martirosian
05/15/24
Helpful & efficient
Helpful, friendly, efficient.
R
RT
05/14/24
Process Smoothly
Process Smoothly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].