9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 661-670 out of 6255
SM
Stephen McKinney
05/20/24
Awesome customer service
Awesome customer service
MF
Marcia Freeman
05/17/24
Nice and informative
Nice and informative
CS
Christopher Soliday
05/17/24
Great Customer Service
The gentleman who helped me was very kind and patient. 10 stars for him!!
PL
Plaza Lock Accounting
05/17/24
Thanks Nic
Was very nice and helped me with the refund process
WR
William Reese
05/17/24
Serhii was very patient with me when…
Serhii was very patient with me when setting up my phone system. Awesome to work with.
CO
Clarence O Tuning Iii
05/17/24
Micheal was very helpful in directing…
Micheal was very helpful in directing me where and how to traverse the platforms and helped me understand the way forward.
BB
Brynn Bell
05/17/24
Excellent company to work with!
Nextiva has been one of the most responsive and friendly companies I've worked with in the process of setting up my business. They have been incredibly helpful and knowledgeable. The set up and follow up phone calls have been extremely helpful, effective, efficient, and kind. Great experience and user friendly app. Great customer service.
BB
Blake Borello
05/16/24
Machelle taking great care of me
Machelle taking great care of me. She was able to get my early termination fees waived. I was unaware that my 26 month contract that I signed over 6 and a half years ago had an autorenewal feature. I was of the understanding that I was month to month after the initial contract. I did not read the fine print of the auto-renewal feature of the 26 month contract. I greatly appreciate Machelle taking care of me.
TB
The Book Loft
05/16/24
1 month in, phones don't work
It has taken a month to set up our new phones and accounts. First, we received corded desk phones after we asked for hands free- one of the main reasons we switched to Nextiva. When we finally got the new phones, set up was a nightmare. Nextiva customer support continually blamed the issues to my delay in setting up new phones. Porting numbers was not as clear as they claimed. Called customer support 3 times about porting numbers, only to send me to a set up call. I did the entire set up, 1 ...
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DR
Dawn Ritter
05/16/24
Great Sales and Onboarding Experience
Jay our representative has been super supportive, responsive and honest. Anastasiia helped me with the onboarding and was great to work with. She is very knowledgeable and I appreciated the organized way she approached the training.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].