9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 651-660 out of 6255
JF
Jennifer Flores
05/21/24
Great customer service and support
Great customer service and support. The rep was friend and answer all my questions.
JC
Jackie Chamberlain
05/21/24
We appreciate the assistance we got…
We appreciate the assistance we got from Nextiva. Everyone was so very helpful
AC
ANDREW CYDERS
05/21/24
Michael Fong is amazing
Michael Fong is amazing. Answered all my questions. Personable and knowledgeable. I hope all my service experiences are as good as this.
JF
Jennifer Flores
05/21/24
Great customer service and support
Great customer service and support. The rep was friend and answer all my questions.
MB
Monica Buehler
05/21/24
easy
easy process
KH
Keleigh Hardesty
05/21/24
Simply Amazing
Everything was amazing, and the setup took no time. Every staff member I spoke with is very knowledgeable.
AB
Adam Basci
05/20/24
It was a pleasure to talking and very…
It was a pleasure to talking and very helpful. Thank you Michael Fong. You did very well.
D
Dallas
05/20/24
Customer representative was very…
Customer representative was very knowledgeable, friendly, and helpful. Made the experience super easy.
HD
Hiral Desai
05/20/24
5-20 BUSINESS DAYS in approving a text…
5-20 BUSINESS DAYS in approving a text message service?????? Are you a government agency or private company????? I submitted to them about my text messages not working on April 12, followed up on May 10 but no update! And then they went ahead REJECTED my requesting saying that I did not provide enough information and NO ONE FROM NEXTIVA NOTIFIED ME ABOUT REJECTION OF MY REQUEST coz it is AGAINST COMPANY POLICY to email customers that their request has been REJECTED. so today May 20, I ...
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SM
Stephen McKinney
05/20/24
Awesome customer service
Awesome customer service
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].