9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 631-640 out of 6255
NM
Natacha MacArtur
05/23/24
Elena was incredibly helpful
Elena was incredibly helpful and patient throughout the entire setup process.
RI
Rasidi Ifafore
05/23/24
The process was smooth
The process was smooth, very.
NM
Nancy Martin
05/23/24
The customer support was pretty great.
Date of experience: May 23, 2024
S
Sebring
05/23/24
Ease of use
Ease of use, very informative.
NM
Nicholas Mascari
05/22/24
Made the process easy!
Date of experience: May 22, 2024
AW
Afrika Will
05/22/24
My walkthrough’s wasn’t complete
My walkthrough’s wasn’t complete, in was told that I would be able to Setup a time to finish the walkthrough but instead received a message saying that they cannot just schedule a walkthrough for fax only. I hadn’t even gotten through the phone setup. I wasn’t told that there was a specific time frame for completing the Initial setup and that I should ask all the questions necessary for my understanding so I guess asking questions ate up the unspecified time that I had available and I have ...
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NS
Nnamdi Singletary
05/22/24
Quick and clear instruction
Very polite and patient. Clear instruction made it a simple process.
MW
Mel Wenko
05/22/24
Excellent service!
Excellent service, he was knowledgable, patient while we went through everything, and knew what he was doing!
PM
Patrick Merryman
05/22/24
Great Service
Great Service, very helpful with setup
DC
David Clemmons
05/22/24
From the first time I called to obtain…
From the first time I called to obtain service I felt that Nextiva would be able to assist me with my business phone needs. The initial setup was well done, phones delivered in a few days and my number was ported without delay/issue. I set up my new phones with Ms. Amanda and she walked me through the process. She was very knowledgeable and very personable. Great experience all around.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].