9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 621-630 out of 6255
RM
Ron Mosca
05/29/24
Quick and Professional.
Date of experience: May 29, 2024
MS
myra smith
05/29/24
Great startup experience
Mr. Conner D'Marvo was very knowledgeable and gave great pricing
G
Greg
05/28/24
Nick @ CR was very helpful and followed…
Nick @ CR was very helpful and followed up promptly.
AP
Accounts Payable
05/28/24
Nick was very timely
Nick was very timely, effective, efficient and very professional in handling the matter and resolving the issue at hand.
LG
Lugene Garrett
05/28/24
ANASTASIIA PAVELNKO
ANASTASIIA PAVELNKO Was great in explaining as we went through the set up of my phone lines. Easy to understand and very knowledgable.
IA
info at Dubois Nashville
05/24/24
Daniel Padilla was very helpful and…
Daniel Padilla was very helpful and listened to our needs and found a great plan and rate for us.
PH
Paul Hewitt
05/24/24
The on boarding service was great
The on boarding service was great. The people were very helpful.
MD
Mel Dion
05/23/24
Great sales team and great sounding…
Great sales team and great sounding sales pitch, but no follow through and very poor customer service when it comes to using the service. I do not know how to port a number - thought someone would walk me through that. The online form is confusing to me and I don't know the answers to plug in. Called Nextive and spent way too much time on hold (never got to a representative) Decided to cancel and couldn't send the cancellation form sent to me by email and the online chat sent me somewhere ...
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DR
Dan Reber
05/23/24
Dmytro was fantastic
Dmytro was fantastic! Such a difference from my last VoIP provider.
ND
Nick DuHaime
05/23/24
Excellent support from the Nextiva…
Excellent support from the Nextiva team! Thank you Nick @ CR for your help.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].