9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 601-610 out of 6255
CD
Crashonda Dewalt
06/03/24
Very nice and took the time to explain…
Very nice and took the time to explain how to use the fax. I am hands on so I will have to practice using the phone line to perfect using it.
SC
Steven Chrobak
06/03/24
Good customer experience
Good customer experience, would recommend to small businesses.
RL
Roman Loukiantchikov
05/31/24
Great initial experience with setting…
Great initial experience with setting up an account. Straight forward answers, no upsell, no hard sell and professional attitude. Look forward to using the service.
EM
Eryk Moore
05/31/24
Daria was extremely helpful
Daria was extremely helpful. Great customer service.
K
Kendl
05/31/24
The customer service was quick and…
The customer service was quick and respectful based on our long term relationship and loyalty to the company.
MC
Maleaka Carter
05/31/24
Great phone etiquette
Great customer service.
DB
Daryl Brown
05/31/24
Excellent Service
Onboarding representative was patient and easy to work with. He took the extra time to make sure I was comfortable with the information and explained some rather complicated configuration in how my particular system was set up in a way that was easy to understand.
GM
Gary Massa
05/30/24
Everybody was very helpful & setup was…
Everybody was very helpful & setup was easy
L
localizedhaulage.com
05/30/24
Great service.
This is great for the price.
MK
Mike K
05/30/24
Almost too easy!!
Isabella was responsive to all my pre-sale questions. Once we committed to service, I was immediately connected to Daria with the setup team, she walked me though setting up users, managing auto attendant and porting numbers. Still have some setup on my end. UI to manage is intuitive and easy to understand. All connected in one phone call granted a long one!! I didn't think set up would happen the same day, pleasantly surprised that it did.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].