9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 591-600 out of 6255
IS
Ivan Stadnikov
06/06/24
Anastasiia was great
Anastasiia was great! She helped me setting up an account and it was fast. Thank you!
IS
Ivan Stadnikov
06/06/24
Anastasiia was great
Anastasiia was great! She helped me setting up an account and it was fast. Thank you!
K
Kenneth
06/05/24
JUSTIN was great
JUSTIN was great, he made me feel like he cared about my business and he recommended services that I needed thanks again Justin
MG
Matthew Gotschall
06/04/24
The onboarding tech was great
The onboarding tech was great He did a good job but there wasn't really enough time allotted and without having our numbers ported in yet we haven't really gotten up and running
LS
Laura Schmitt
06/04/24
The setup process went smoothly with…
The setup process went smoothly with the great help from the Nextiva representative. So far, this company has been professional, helpful and attentive to our needs. This is more than we’ve been able to get from eVoice. So happy that we switched.
NC
Norberto Cruz
06/04/24
My initial contact with support was…
My initial contact with support was lackluster on the part of support. It took an email from me to the lady who I signup with for the Nextiva account. I threatened to quit before I got any substantive support. The support team are lackluster. They need to be training in customer service and to be "listeners." The lady I finally got from the Ukraine was excellent. The two others I spoke to were not helpful.
JL
Janika Lavender
06/03/24
CHEAP COMPANY
This company doesn’t care about people. This company had an over $300 order of food and we picked it up via instacart in a heat advisory. We’ve been doing instacart for over 5 years and this is one of the biggest orders we’ve ever taken . We had multiple carts in the grocery store to push it around and moved it into their building. For there over $300 order they gave us ZERO tip.
SS
Sirsyds Solutions
06/03/24
Associates were knowledgeable
Associates were knowledgeable, polite and patient in facilitating my questions and allowing me to familiarize myself with the system. Thank you guys, would recommend to anyone in need of phone service.
JB
Jeremy Butterfield
06/03/24
Fast and easy
Fast and easy. Everyone knew what they were doing.
JF
Jacklyn Fann
06/03/24
I had a good experience with the…
I had a good experience with the technician Michael. He was professional and knowledgeable. We ran in to a little hiccup, but he got it straightened out right away. Seamless, easy, and smooth!!!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].