9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 581-590 out of 6255
RT
Riley Trumbull
06/10/24
Carra was an excellent project manager
Carra was an excellent project manager. The process was smooth and easy. I have done many of these for customers over the years and this was one of the easiest.
JW
Jamie Welker
06/10/24
Fast friendly customer service
Fast friendly customer service
MP
Mary Parkinson
06/10/24
Great Experience
My sales person Devon was very helpful with his explanations and the pricing. Once I got to set up Alanna (sp?) was an angel and walked me through every step and sent me videos and explanations to help with the parts that I didn't have at the moment, as well as the support number to call if I had problems. Everyone was extremely nice and willing to help out.
SK
Sohrab Khanizadeh
06/07/24
Nick @ CR did a good help on case…
Nick @ CR did a good help on case number 03333113 and we are very happy with his help. we got a no from other Nextiva support but Nick was super helpful.
AH
Ali Haider
06/07/24
AWESOME GUIDANCE
AWESOME GUIDANCE, AWESOME SUPPORT TO HELP ME STARTING MY ACCOUNT.
SK
Sohrab Khanizadeh
06/07/24
Nick @ CR did a good help on case…
Nick @ CR did a good help on case number 03333113 and we are very happy with his help. we got a no from other Nextiva support but Nick was super helpful.
S
Stephen
06/07/24
Manuel @ CC is actively helping me on…
Manuel @ CC is actively helping me on my issue. Unfortunately others at Nextiva have missed the mark but Manuel has been awesome. If I were rating him alone id give him 10 stars.
AH
Ali Haider
06/07/24
AWESOME GUIDANCE
AWESOME GUIDANCE, AWESOME SUPPORT TO HELP ME STARTING MY ACCOUNT.
NW
Nicolas Wigfall
06/06/24
Great Customer Service
Great customer service help from both the salesman and the IT support team!
ME
MAX ELLIOT
06/06/24
Alex I tried to send you an email. If you want
I called to change one answer on my porting form. The 1st guy was a complete ass and he pushed my buttons and I let him have it. I was sent an email by someone that had nothing to do with this form. many others to change one item Pin . Ooma said it was 1234 or0000 they both work .Yesterday was a great day today was a bad day with your company. Anymore like this I will not put up with.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].