9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 561-570 out of 6255
CA
Cheryl Anders
06/11/24
Rob was performed very well
Rob was performed very well. He is knowledgeable, patient and polite. He has grear customer service skills.
DT
Daniel Thomas
06/11/24
False Promises
The sales rep who signed us up promised we could port over a number from a closed RingCentral account. He said, "it is illegal for them to hold onto a number if we request to port it to Nextiva." Now I am being told Nextiva cannot port a number from an inactive account.
Y
Yolanda
06/11/24
Working with representatives
Working with every person in the departments I worked with was wonderful and they were patient.
CA
Cheryl Anders
06/11/24
Rob was performed very well
Rob was performed very well. He is knowledgeable, patient and polite. He has grear customer service skills.
Y
Yolanda
06/11/24
Working with representatives
Working with every person in the departments I worked with was wonderful and they were patient.
CR
Checliss Rice
06/11/24
GREAT SERVICE
GREAT CUSTOMER SERVICE EXACTLY WHAT I NEEDED FOR MY SMALL BUSINESS!
J
JR
06/11/24
Kaitlynn Baker is great!!!!!!
Date of experience: June 11, 2024
GB
Gui Barbosa
06/11/24
Our experience with Nextiva and Luis
Our experience with Nextiva and the customer service provided from Luis was excellent and seamless. We wish we could've continued our service with Nextiva as our primary texting and calling services but we acquired a new CRM where we needed a number integrated within it which Nextiva didn't offer. We would prefer Nextiva over the competitor if we were able to integrate with Hubspot.
JP
Jefrey Peralta
06/11/24
Exceptional Service and Support
I recently had the pleasure of interacting with Nextiva and was thoroughly impressed by their outstanding service. The team was not only friendly and approachable but also incredibly helpful. They went above and beyond to ensure that all my questions were answered and my needs were met. This level of customer care is rare and appreciated. I would highly recommend Nextiva to anyone looking for top-notch service. Their commitment to customer satisfaction is truly commendable!
TW
Terence White
06/11/24
Great Customer Service…
The customer service team made it easy to follow the process from signing E-documents to setting up the phone system. All on the same day! Amazing! "That's World-Class customer service"
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].