9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 551-560 out of 6255
DS
DENISHA STOKES
06/12/24
Great experience
Great experience, ease in doing business with rep!
MH
Matthew Holyfield
06/12/24
Great customer service very patient and…
Great customer service very patient and pleasant. The call was dropped a couple of times and I received the phone call back both times and continued to walk me through the process. Great job! You’re the best🥳Thank you🫶🏾
CW
Christine Walker
06/12/24
Great communication by the instructor
Great communication by the instructor. Answered all my questions.
AB
Agnes Boyer
06/12/24
Very knowledgable
Very knowledgable, helpful customer support
JP
Julie Pennington
06/12/24
Great customer service
Great customer service.
NA
Noel Alvarado
06/12/24
Speed and Quality all in one package
Great set up time - quick and easy. Great sound in and out on the voice piece. Spectacular service and value. I cannot think of a better solution for voice text and so much more!
DG
Darra Glover
06/12/24
Michael Fong was helpful, awesome and patient!
Michael Fong was awesome, helpful and patient!! This is all new to me and along with being excited I am somewhat overwhelmed and want to not just get it done. But also understand this system I have invested in for my new business! Thank You for your time, help and patience Mr. Michael Fong!! You are one of Nextiva's Best Representatives!!..
AS
Anthony Stradford
06/12/24
Excellent service from sales and…
Excellent service from sales and onboarding support
LD
Lucie Dagesse
06/12/24
Good service
I am still in the process of setting everything up but so far customer service has been great.
N
Nathan
06/12/24
Nextiva provides everything you would want from a VoIP Provider
Nextiva has been a great service provider for us! We hardly ever have downtime and when we do it's back to normal in just a few minutes, but they're few and far between. Everything is easy to setup from users to auto-attendants, they provide you steps for everything. Nextiva supports a ton of different physical devices and allows you to bring in your own even. Customer support is always a pleasure to work with because you can tell they genuinely care about making sure you are getting the ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].