9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 541-550 out of 6255
TF
Ted Fletcher
06/14/24
New account setup
Maryna Honcharenko was the Nextiva employee who helped set up my account. She was extremely helpful, pleasant, patient, and personable. She communicated very clearly and represents Nextiva very well.
SD
Sonia De La Torre
06/14/24
The sales rep was super helpful and…
The sales rep was super helpful and provided me with all the information I needed.
CH
Chase Halverson
06/14/24
Helped me setup and sounded happy to…
Helped me setup and sounded happy to help and work for Nestor’s
DG
David Greene
06/14/24
He took his time with me and didn't get…
He took his time with me and didn't get frustrated
JJ
Jacey Jetton
06/13/24
Experience was great
Experience was great. He walked me through the back end of the site and made sure I was prepared to use the product the way I need to.
JO
Judy Oum
06/13/24
Everyone was very patient and kind
Everyone was very patient and kind. They explained everything very well.
JO
James O'Donnell
06/13/24
Lots of personal attention and caring…
Lots of personal attention and caring help. I was encouraged by how attentive and helpful everyone was. We threw a lot of details and possibilities, and everyone demonstrated patience and knowledge as they walked us through the advantages and downsides of whichever choice we made. Most of the time they were able to make whatever crazy idea we had work.
JF
Joshua Flowers
06/13/24
Great Customer Service
Very professional and helpful on setting up my new system.
SL
Sonya Lane
06/13/24
Outstanding Service
Lane Xpress, LLC. is very proud to have chosen Nextiva in our new business quest in being able to be communicated through their services. Nextiva Team walked us through to whole process which only took about 15 minutes to setup without any problems. I would recommend Nextiva to any business small or large to acquire their outstanding services.
BW
Benton White
06/13/24
Miguel in OnBoarding was excellent .
Miguel in OnBoarding was excellent .. I appreciate his patience, kindness and great service .. If he didn't have the answer - he got it .. THANKS for him!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].