9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 521-530 out of 6255
DT
Dan the Realtor
06/21/24
The representative was very…
The representative was very knowledgeable, very helpful and informative.
J
John
06/21/24
John Lathrop - Stafferlink Case #03416092
Tyler was knowledgeable and extremely helpful the entirety of our case. It was clear he takes a customer-first mentality. Overall great experience.
EG
EDDIE GRIDER JR
06/21/24
Nextiva setup process
Nextiva setup process went very smooth! They did a great job at tailoring to my business needs and would highly recommend.
PH
Pedro Herrera
06/21/24
Great support in walking me through and…
Great support in walking me through and answering all my questions
T
T.P
06/21/24
Fast
Fast, easy. No communication barriers.
TB
Terrance Blanding
06/21/24
Great customer service
They were very polite and super helpful. They explained the plans and got me started in no time
MK
Mariam Kassi
06/20/24
Great customer service.
Date of experience: June 20, 2024
D
DrBobE
06/19/24
Nextiva Issues again! UPDATE!
This is another addition to the rest of my posts on Nextiva. Again, my front office administrator was on the phone for over an hour. I have been a customer for over five years, and the problem with this company is every update they do makes issues worse. My front office administrator is still on the phone, and there is no resolution. The one item that Nextiva has no problem with and no issues with is that they raise their service fees like clockwork while the service they claim to provide ...
Read more
AS
Angela S
06/19/24
The representative was extremely…
The representative was extremely patient, informative and helpful.
LL
Lorri Langemeier
06/19/24
Great job
Took the time to explain everything completely and thoroughly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].