9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 511-520 out of 6255
MG
Mike Gruber
06/25/24
Special attention to the little guys
The time the rep took to ensure we were all set up and ready to work.
JH
Julie Hopkins
06/25/24
Tech support was very helpful to set up and explain
Tech support was very helpful to set up our account
J
Jeff
06/25/24
Ease !
Ease !! If you want a simple set up and transition this is the way to go!!
M
Monica
06/25/24
Seamless
Sales and Support team are helpful and patient
TG
Tedd Gibson
06/25/24
Nextiva has a great staff
Nextiva has a great staff! Every step from the sales process to setup was informative and easy. Their people were super helpful and their software is intuitive with a simple setup process.
B
BP
06/25/24
Very Helpful
Everyone was very friendly and helpful.
MO
Michael O'Brien
06/24/24
Highly Recommend Nextiva
When I first went to your website, a chat room was opened. I asked Anthony to call me since I didn't want to go back and forth with a chat. Anthony called me immediately, I was very happy that he did. He also listened to my needs and and made me an offer, I accepted. He then transferred me to Daria, who was also great to work with. She assisted me in transferring my existing toll free number. I found the whole experience to be easy. Daria was patient and walked me through everything. I have ...
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GJ
Genderly Jean Pierre
06/24/24
Good customer service
Good customer service
JP
John Propes
06/24/24
Customer Service was top Notch
Date of experience: June 24, 2024
AZ
Amy Zimmerman
06/24/24
Good Communication
The team was great in communicating and reaching out to help clarify questions we had. The email correspondence was sometimes confusing, but if I called and spoke with a team member they helped me out promptly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].