9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 481-490 out of 6255
NH
Nathan Hawkins
07/08/24
Volodymyr was amazing
Volodymyr was amazing. The way he explained and hand holded me in setting up the account was brilliant. I love the way he went out of the way to make things easier for me. WELL DONE MATE
MS
Michele Starr
07/08/24
The woman that helped me was very…
The woman that helped me was very knowledgeable and quick. Very thorough and explained everything that she was going to do before she did it and answered my questions quickly in a way that I could understand.
JK
James Knight
07/08/24
great tech support
great tech support. she was very knowledgeable
EH
Emmanuel Harris
07/08/24
Technical guy to the time to make sure…
Technical guy to the time to make sure I got what I needed for my business. On a scale of one to ten he's a 24...Hehehehe....Awesome job, just awesome
CS
Chuck Shannon
07/08/24
Nick @ CR was very kind and courteous
Nick @ CR was very kind and courteous. He was very understanding and resolved the issue promptly. I would like to have Nick each time I called.
TS
Teresa Smith
07/08/24
The team was professional and…
The team was professional and knowledgeable. Guided me through the whole process!
MP
M P
07/08/24
Good sound, Sound support - App could be more appealing.
Phone numbers are ported over in a timely fashion. So far, the sound and fax messaging are reliable. The support offered by customer service reps was very good. Nextiva however needs to improve the app so that larger Icons and colors are used to highlight various functionality.
JP
Jaime Palma
07/08/24
The whoke process of opening a new…
The whoke process of opening a new account was smooth and fast, up and running in no time.
PK
paul karius
07/08/24
another wasted 4 hours trying to get…
another wasted 4 hours trying to get voicemail setup. Called in first two support people did not know how to setup,,, had to call back 3 times.. then the guy provided some useful info-- he said try it and call back if you have any questions -- practiced voice mail then recorded it ten times then it never worked now on hold for an hour .. tomorrow is another -- lets wase four hours tomorrow
DC
David Clarke
07/08/24
Nextiva's Negligence Cost Me $25,000 and Left Me Helpless
I am extremely disappointed and frustrated with Nextiva. They left me high and dry by disabling all my phone numbers without any notification or email. I signed up with them exactly two months ago, seeking a reliable service after facing issues with another provider. However, I now find myself in the same dire situation. For the past three business days, my business has been at a complete standstill. Despite numerous attempts to contact their support team via email, text, and phone, I have ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].