9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 471-480 out of 6255
JT
Jay Thomas
07/09/24
Vlad was great!!!
Date of experience: July 09, 2024
K
Kal
07/08/24
awesomely professional onboarding..
awesomely professional onboarding... Simply love the user interface.
JP
Jaime Palma
07/08/24
The whoke process of opening a new…
The whoke process of opening a new account was smooth and fast, up and running in no time.
K
Kal
07/08/24
awesomely professional onboarding..
awesomely professional onboarding... Simply love the user interface.
CS
Chuck Shannon
07/08/24
Nick @ CR was very kind and courteous
Nick @ CR was very kind and courteous. He was very understanding and resolved the issue promptly. I would like to have Nick each time I called.
MP
M P
07/08/24
Good sound, Sound support - App could be more appealing.
Phone numbers are ported over in a timely fashion. So far, the sound and fax messaging are reliable. The support offered by customer service reps was very good. Nextiva however needs to improve the app so that larger Icons and colors are used to highlight various functionality.
JK
James Knight
07/08/24
great tech support
great tech support. she was very knowledgeable
TS
Teresa Smith
07/08/24
The team was professional and…
The team was professional and knowledgeable. Guided me through the whole process!
EH
Emmanuel Harris
07/08/24
Technical guy to the time to make sure…
Technical guy to the time to make sure I got what I needed for my business. On a scale of one to ten he's a 24...Hehehehe....Awesome job, just awesome
MS
Michele Starr
07/08/24
The woman that helped me was very…
The woman that helped me was very knowledgeable and quick. Very thorough and explained everything that she was going to do before she did it and answered my questions quickly in a way that I could understand.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].